Manager, Professional Services

Singapore

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity and Access Management, Cybersecurity, Software, SaaSIndustries

Requirements

Candidates must be self-directed, highly motivated, and experienced leaders with significant experience building and maintaining professional relationships and communicating with people at all organizational levels. Exceptional leadership, communication, organizational, and problem-solving abilities are required, along with the capacity to multitask, manage deadlines, gauge risks, and creatively resolve issues. Experience identifying growth areas, evaluating best practices, and presenting solutions is also necessary.

Responsibilities

The Manager, Professional Services will manage the business responsible for a combination of services provided by various groups at SailPoint to offer white glove service to customers. This includes overseeing onboarding, education, implementation, maintenance, support, and community activities, managing team deliverables and metrics, taking accountability for client experience on projects, developing relationships with peers, managing program metrics, internal team management, escalation support, and overall service delivery for their portfolio. The role also involves overseeing the full scope of customer success portfolio engagements, acting as a trusted advisor, and ensuring the professional growth of team members.

Skills

Professional Services

Team Leadership

Relationship Management

Project Management

Customer Success

Identity and Access Management (IAM)

Cybersecurity

SaaS

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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