Manager Product Knowledge (H/F)

The Manager Product Knowledge will structure, improve, and innovate processes related to product training, documentation, and software translation. Key responsibilities include creating educational and product value content such as training materials, tutorials, user guides, and explainer videos for internal audiences and clients. This role involves managing quality standards, conducting technology watch (especially AI and automation), and driving continuous process improvement. Specific duties include leading and producing educational content in collaboration with Product, CSM, and Marketing teams, managing and piloting digital training programs for clients and internal staff, optimizing product documentation production with a focus on quality and continuous updates, supporting translation and localization processes, ensuring compliance and certification of training and documentation processes (Qualiopi, OPCO...), and proposing/integrating solutions, particularly AI, to automate internal processes for documentation, translation, and content.