Senior Application Architect Contact Center AI/Chatbot
HumanaFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates should possess excellent writing, editing, and communication skills, with a proven ability to create clear and user-focused content. Experience with analytics tools, project management tools, and AI-powered chatbots is required. A strategic, data-driven mindset and the ability to work cross-functionally with various teams are essential. Familiarity with social media and influencer marketing platforms is a plus.
The Technical Writer will organize, streamline, and audit Help Center content, leveraging analytics to inform content optimization strategies and delivering performance reports. They will create and update Help Center content and develop custom Chatbot conversation flows, regularly testing functionality and refining AI training inputs. The role involves tracking and reporting on Help Center and Chatbot performance, managing content requests, and facilitating feedback loops with customer-facing teams to improve documentation and chatbot flows.
Social media management and influencer marketing tools
Later provides tools for social media marketing, focusing on helping marketers, brands, and influencers create engaging content and measure their results. Its main products include Later Influence, which automates influencer marketing campaigns and connects brands with influencers; Later Social Media Management, a tool for planning, scheduling, and analyzing social media posts; and Later Link in Bio, which allows users to drive traffic to multiple destinations from a single link in their bio. Unlike many competitors, Later emphasizes a subscription model that offers various service tiers, ensuring continuous updates and support for users. The company's goal is to establish the first "Social Revenue" platform, enabling clients to achieve predictable and measurable returns from their social media activities.