Manager, Enterprise Account Management

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Learning Platform, SaaSIndustries

Requirements

Candidates should have 10+ years of technology enterprise sales experience, including 2+ years of management experience, preferably in a SaaS or software company. Proven experience in B2B software sales, Human Resources, and Learning Technologies is required, along with a track record of growing a customer base and exceeding revenue targets. Excellent oral and written English communication skills, strong use of insights and data-driven decision making, and the ability to travel nationally up to 40% are also necessary.

Responsibilities

The Manager of Enterprise Account Management will drive revenue growth within existing customer accounts by leading a team of 5-8 enterprise account managers, focusing on upselling, cross-selling, and renewals. Responsibilities include hiring, coaching, and retaining top sales talent, implementing account strategies, overseeing account plans, monitoring performance, ensuring forecast accuracy, and acting as an escalation point for customer issues. The manager will also collaborate with other departments, drive cross-functional collaboration, and ensure effective communication and knowledge sharing.

Skills

Account Management

Sales

Customer Retention

Upselling

Cross-selling

Team Leadership

Hiring

Coaching

Revenue Growth

Customer Satisfaction

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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