Manager, ECS Business Operations

Position Overview

We are seeking an experienced and strategic Business Transformation Manager to lead a team focused on driving operational efficiencies, improving customer experience, and enabling revenue growth across Arrow’s ecosystem. Embedded within the Customer Experience team, this leader will serve cross-functional stakeholders—spanning operations, sales, IT, and supplier/vendor management to identify, prioritize, and implement high-impact transformation initiatives. This role blends process improvement, automation, and business analysis to enable scalable, efficient operations that enhance partner connectivity and customer satisfaction.

To read more about Arrow ECS, click here.

Responsibilities

Transformation Strategy & Execution

• Lead a team of transformation analysts and project managers in identifying inefficiencies and implementing sustainable improvements using Lean, Six Sigma, and other methodologies.
• Prioritize projects based on customer impact, revenue enablement, and cost optimization in alignment with enterprise goals.
• Partner cross-functionally to manage initiatives from concept to execution, including business case development, timeline oversight, and stakeholder engagement.

Customer & Partner Enablement

• Collaborate with internal teams and external partners to streamline and automate workflows across the customer journey—especially those tied to quoting, ordering, post-sales support, and supplier transactions.
• Advance digital connectivity with partners through B2B integration strategies (API, EDI, self-service tools).

Automation & Digital Enablement

• Identify opportunities to automate manual and repetitive tasks using RPA, integration platforms, and low-code/no-code solutions.
• Collaborate with IT and external vendors to scope requirements and support implementation of enabling technologies.
• Promote a culture of innovation by piloting automation solutions that improve speed, accuracy, and partner responsiveness.

Reporting, Insights & Value Realization

• Establish and track KPIs and performance metrics to measure the impact of transformation projects.
• Deliver insights and reports to leadership that quantify time savings, cost reductions, customer impact, and revenue influence.
• Ensure transparency of goals and outcomes through executive-ready dashboards and documentation.

Team Leadership

• Coach and develop a team of six direct reports, providing guidance on project execution, stakeholder engagement, and professional development.
• Promote collaboration, accountability, and a continuous improvement mindset across the team and the organization.

Change Management & Adoption

• Lead change management efforts to ensure alignment, training, and adoption of new tools and processes across impacted teams.
• Facilitate workshops and design sessions to co-create solutions with business stakeholders.

Requirements

• 7+ years of experience in business transformation, operational improvement, or strategic project management.
• 3+ years leading teams with proven ability to coach and grow talent.
• Deep understanding of Lean, Six Sigma, or other continuous improvement frameworks (certification preferred).
• Strong problem-solving and analytical skills; experience creating business cases and ROI-driven recommendations.
• Excellent communication skills with a proven ability to influence stakeholders at all levels.
• Experience with digital process automation, enterprise system integration (e.g., ERP/CRM), and partner enablement strategies.

Skills That Will Help You Succeed Even More

• Experience in distribution, supply chain, or B2B technology businesses.
• Familiarity with tools like Power Automate, or similar platforms is a plus.
• Proficiency in business intelligence tools (e.g., Power BI, Tableau) and project management systems (e.g., Asana, Jira, Smartsheet).

Experience / Education

• Typically requires a minimum of 10 years of related experience.

Employment Type

• Full time

Location Type

• [Information not provided]

Salary

• [Information not provided]