CrowdStrike - Continuous Improvement Engineer

Employment Type: Full-time Location Type: Remote

Position Overview

CrowdStrike, a global leader in cybersecurity, is seeking an experienced Continuous Improvement Engineer to join our IT organization. This role operates at the intersection of infrastructure software engineering and process optimization, collaborating closely with Site Reliability Engineering (SRE) and Service Desk (SD) teams. You will be instrumental in architecting and implementing mission-critical systems while driving operational excellence.

About CrowdStrike

As a global leader in cybersecurity, CrowdStrike protects the people, processes, and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We are looking for talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. The future of cybersecurity starts with you.

Responsibilities

Infrastructure & Workflow Optimization

• Design and build software systems for IT, focusing on IaaS and HPC engineering principles.
• Architect infrastructure and software solutions in unison for mission-critical systems.
• Map existing workflows using Value Stream Mapping and SIPOC diagrams to identify optimization opportunities.
• Apply developer experience principles to streamline engineering processes.

Process Engineering & Analysis

• Identify inefficiencies, bottlenecks, and areas of waste in current IT operations.
• Conduct thorough root cause analyses using 5 Whys, Fishbone Diagrams, and FMEA.
• Gather and analyze operational data (KPIs, production metrics, error rates) to drive decisions.
• Perform statistical analysis to identify trends and validate improvement efforts.

Implementation & Leadership

• Lead CI projects from scoping through implementation to post-evaluation.
• Propose, test, and implement improvements to eliminate non-value-adding activities.
• Support change management efforts to ensure adoption of improvements.
• Promote a continuous improvement culture through coaching and workshops.

Expected Outcomes

• Reduced operational costs through optimized infrastructure and processes.
• Improved product/service quality and reliability.
• Shortened lead times for service delivery and infrastructure changes.
• Enhanced employee engagement through streamlined workflows.
• Higher customer satisfaction through more reliable and efficient systems.

Requirements

• Master's or PhD in Computer Science, Software Engineering, or related technical field.
• 3+ years of experience in infrastructure software engineering or DevOps roles.
• Proven experience with IaaS platforms and HPC environments.
• Strong software engineering background with a focus on system architecture.
• Expertise in workflow optimization methodologies (Lean, Six Sigma, etc.).
• Proficiency with data analysis and visualization tools.
• Advanced Python programming for automation and data analysis.
• Experience with Tableau and Snowflake for data visualization and analytics.
• Proficiency with Jira and ServiceNow for workflow management.
• Collaborative design experience using tools like Miro.
• Strong understanding of CI/CD pipelines and DevOps practices.

Bonus Points

• Passion for building and optimizing mission-critical systems where proper engineering and ownership are essential.
• Strategic thinker who can balance technical architecture with process improvement.
• Ability to translate complex technical concepts to various stakeholders.
• Self-motivated with strong problem-solving abilities.

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive benefits package.

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