Senior Manager, Digital Workplace Operations

New York, New York, United States

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$149,000 – $186,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess 6+ years of experience in SaaS operations, platform, or IT product management roles, along with 2+ years of experience leading people or cross-functional teams. They require expertise in SaaS lifecycle, tool intake, vendor governance, and IAM best practices, coupled with familiarity with Google Workspace, Slack, Miro, Jira, Confluence, and ITSM platforms. Strong leadership, coaching, and mentorship capabilities, as well as excellent communication and stakeholder alignment skills, are also essential, alongside strategic thinking and hands-on execution, analytical and data-driven decision-making, and comfort navigating change in a fast-scaling environment.

Responsibilities

The Senior Manager, Digital Workplace Operations will own the full lifecycle of internal SaaS platforms, including intake, onboarding, rationalization, and deprecation. They will define governance workflows for new tool requests and conduct cross-functional evaluations, lead platform reviews focused on usage, automation, compliance, and access alignment, manage and mentor a team, collaborate with IT, Finance, HR, Legal & Security, oversee automation governance across Workato, ITSM workflows, and platform integrations, manage IT vendor relationships, track and report on KPIs such as automation coverage, provisioning time, access compliance, and license reclaim rates, and contribute to the ITSM transition from ServiceNow to a modern ITSM platform. Additionally, they will be responsible for Application Portfolio Management (APM) and operational data stewardship.

Skills

SaaS platforms

SaaSOps lifecycle

productivity platforms

automation strategy

security

scalability

vendor management

governance workflows

IAM practices

provisioning automation

access reviews

Workato

ITSM workflows

platform integrations

team leadership

coaching

performance development

Oura

Wearable health monitoring smart ring

About Oura

Oura offers a smart ring that tracks various health metrics, including sleep patterns, heart rate variability, and physical activity. The ring uses advanced sensors to collect data, which is then analyzed and displayed through a mobile app, providing users with insights to improve their health and lifestyle. Unlike many competitors, Oura focuses on a direct-to-consumer model, selling its rings through its website and collaborating with sports teams and health institutions for additional partnerships. The goal of Oura is to help users, including athletes and those with health conditions, optimize their health through data-driven insights.

Oulu, FinlandHeadquarters

2013Year Founded

$344.1MTotal Funding

SERIES_DCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Competitive salary & equity packages

Health, dental, financial, & vision insurance

Wellness & mental health benefits

$300 per month health improvement related stipend

Flexible working hours

An Oura Ring of your own

Employee discount for friends & family

20 days of PTO

Risks

Increased competition from Samsung and Huami may pressure Oura's market share.

Criticism of cumbersome interfaces could lead users to competitors like VIV Health.

High valuation may lead to investor pressure for rapid growth, risking strategic missteps.

Differentiation

Oura's smart ring tracks over 20 biometrics, offering comprehensive health insights.

The ring's seamless wearability and precise monitoring set it apart in the market.

Oura's partnerships with sports teams validate its utility and accuracy for athletes.

Upsides

Oura raised $550M, boosting its valuation to $5.2 billion in 2024.

Integration with AI-driven insights could enhance personalized health recommendations.

Strategic partnerships with Dexcom and Essence Healthcare expand market reach into healthcare.

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