Senior Manager, Digital Workplace Operations

Salary: $149,000 - $186,000 Employment Type: Full-time Location Type: Remote (US) - Preference for candidates in the New York Tri-State area.

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Position Overview

At Oura, our mission is to empower every person to own their inner potential. We are seeking a Senior Manager, Digital Workplace Operations to lead the charge in creating an exceptional employee experience at Oura. In this pivotal role, you will oversee our SaaS operations lifecycle, productivity platforms, and automation strategy, ensuring our digital workplace collaboration tools are secure, scalable, and optimized. This leadership position is crucial for enabling a seamless and effective employee technology experience, ultimately empowering our team members to do their best work through strategic vendor partnerships and continuous operational excellence.

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Responsibilities

• SaaS Operations Lifecycle: Own the full lifecycle of internal SaaS platforms, including intake with onboarding, rationalization, and deprecation.
• Governance: Define governance workflows for new tool requests and cross-functional evaluation. Lead platform reviews focused on usage, automation, compliance, and access alignment.
• Team Leadership: Manage, mentor, and grow a team through coaching and performance development.
• IAM Collaboration: Collaborate with IT, Finance, HR, Legal & Security to support Identity and Access Management (IAM) practices, including provisioning automation and access reviews.
• Automation Oversight: Oversee automation governance across Workato, ITSM workflows, and platform integrations.
• Application Portfolio Management: Own the Application Portfolio Management (APM) process and operational data stewardship, in collaboration with Enterprise Architecture.
• ITSM Transition: Contribute to the ITSM transition from ServiceNow to a modern ITSM platform.
• Vendor Management: Manage IT vendor relationships, contract renewals, and performance across collaboration tools.
• Performance Tracking: Track and report on KPIs such as automation coverage, provisioning time, access compliance, and license reclaim rates.

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Requirements

• 6+ years in SaaS operations, platform, or IT product management roles.
• 2+ years leading people or cross-functional teams.
• Expertise in SaaS lifecycle, tool intake, vendor governance, and IAM best practices.
• Experience with Google Workspace, Slack, Miro, Jira, Confluence, and ITSM platforms.
• Familiarity with automation tools like Workato.
• Experience in audit-ready environments (SOC 2, HIPAA, etc.).
• Strong leadership, coaching, and mentorship capabilities.
• Excellent communication and stakeholder alignment skills.
• Strategic thinking with hands-on execution.
• Analytical and data-driven decision-making.
• Comfort navigating change in a fast-scaling environment.

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Company Information

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

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Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, and qualifications.

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Application Instructions

Please refer to the original job posting for specific application instructions.