Manager, Cast Engagement at The Walt Disney Company

New Territories, Hong Kong SAR, Hong Kong SAR

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, HospitalityIndustries

Requirements

Bachelor’s degree in Business, Human Resources, Marketing, Psychology, Communications, or related field (Master’s preferred)
Minimum 10 years of relevant experience (e.g., general management, project management, communications, HR, marketing); preferred experience in multinational corporations
Proven track record in designing and implementing engagement strategies and programs
Strong stakeholder management, relationship-building, and influencing skills across multiple LoBs
Excellent communication and negotiation skills; able to articulate insights in a business-friendly way and obtain buy-in
Data-driven mindset with experience analyzing employee surveys/feedback and translating insights into action
Strong problem-solving skills; able to operate in ambiguity, balance competing priorities, and adapt quickly
Program/project management skills, including impact-based prioritization and resource/budget management
Understanding of how engagement impacts business performance and cast experience; familiarity with market landscape and offerings
High self-awareness and consistency; able to empower partners and incorporate feedback to refine strategies

Responsibilities

Design and execute cast engagement programs (events, activities, recognition) that foster a positive workplace culture
Lead the development and implementation of engagement strategies aligned with HKDL priorities and values
Build strong cross-functional partnerships across Lines of Business (LoBs) to deliver cohesive, impactful programs
Serve as the strategic liaison between segment and HKDL to ensure consistent program delivery
Use employee surveys, data analysis, and feedback to generate insights and recommendations; report findings to stakeholders
Manage budgets, resources, and timelines to ensure efficient execution of engagement projects
Stay current on market and industry trends to continuously improve programs
Lead and develop a team of three direct reports

Skills

Key technologies and capabilities for this role

Data AnalysisEmployee SurveysStakeholder ManagementProject ManagementBudget ManagementTeam LeadershipCross-functional CollaborationCommunication SkillsNegotiationProgram Design

Questions & Answers

Common questions about this position

What is the location for this Manager, Cast Engagement role?

The position is based at Hong Kong Disneyland Resort on Lantau Island, Hong Kong.

What experience and education are required for this position?

A Bachelor’s degree in Business, Human Resources, Marketing, Psychology, Communications, or related field (Master’s preferred) and minimum 10 years of relevant experience in areas like general management, project management, communications, HR, or marketing are required, with preferred experience in multinational corporations.

What are the top skills needed for this role?

Key skills include strong stakeholder management and relationship-building, excellent communication and negotiation, data-driven analysis of employee surveys, and program/project management including budget and resource handling.

Does this role involve managing a team?

Yes, the role requires leading and developing a team of three direct reports.

What makes a strong candidate for this Manager, Cast Engagement position?

A strong candidate has a proven track record in designing and implementing engagement strategies, experience in multinational corporations, and skills in stakeholder management, data analysis, and cross-functional collaboration.