Lifecycle Marketing Associate

Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]

Position Overview

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

As a Lifecycle Marketing Associate at Solace, you will be instrumental in elevating every facet of communication with our patients and advocates. This role involves day-to-day operations across lifecycle marketing, including tracking and executing cross-functional project workflows, developing and maintaining trackers, documentation, and calendars, coordinating stakeholder communication, and managing operational email requests from intake through launch.

You will be a key partner in Quality Assurance (QA) across email, SMS, and push channels by collaborating closely with Marketing and other teams to ensure an accurate, error-free experience. You will also contribute to ongoing analysis by pulling and organizing performance data from our reporting tools.

Success in this role means fostering a well-organized, smoothly run lifecycle program that delivers meaningful, well-timed communications customized to each member's experience. This is an excellent opportunity for someone early in their marketing career to gain hands-on experience in lifecycle marketing while collaborating with marketing operations, content, product, and data teams to bring impactful work to life.

This individual contributor role is designed for the ambitious, the curious, and those who embrace feedback. You will report directly to our Head of Lifecycle Marketing.

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement [here]([Link to WSJ article not provided]).

What You Bring to the Table

• Bias toward action and execution: An exceptional craving for momentum, thriving on timelines that would be unrealistic for most others.
• Comfort with ambiguity: A refined palate for controlled chaos.
• Consumer-oriented intuition: Understanding what it takes to create delightful, consumer-focused experiences to acquire and retain customers.
• Great communication skills: Ability to work across departments to bring marketing visions to life.
• 2+ years of professional experience in consumer lifecycle, email, or other marketing roles.
• Project coordination or project management experience: Especially in cross-functional environments involving marketing, product, data, or content stakeholders.
• Familiarity with email marketing tools or CRM platforms: Experience with Customer.io is a plus, including working with complex segmentation or personalization logic.
• Data organization and analysis: Ability to organize and work with performance data through experience pulling reports and metrics for tracking and analysis.
• Detail-oriented and foundational work: Comfortable diving into the details and handling foundational work that ensures efficiency and effectiveness.
• Highly organized: Ability to manage multiple projects and deadlines simultaneously, with strong attention to detail and a proactive approach to identifying and resolving issues early.
• Hands-on experience executing email campaigns, journey flows, audience segments, or dynamic content in CRM or email platforms.
• Experience creating or evolving trackers and documentation.

Responsibilities

• Track and execute cross-functional project workflows.
• Develop and maintain trackers, documentation, and calendars.
• Coordinate stakeholder communication.
• Own operational email requests from intake through launch.
• Partner in QA across email, SMS, and push channels.
• Pull and organize performance data for analysis.

Application Instructions

[Application instructions not provided]