Sr. Director, Customer Outcomes Journey
SmartsheetFull Time
Expert & Leadership (9+ years)
Candidates should have at least 2 years of professional experience in consumer lifecycle, email, or other marketing roles. Project coordination or project management experience, especially in cross-functional environments involving marketing, product, data, or content stakeholders, is required. Familiarity with email marketing tools or CRM platforms like Customer.io, including working with complex segmentation or personalization logic, is necessary. The ideal candidate is organized, detail-oriented, proactive, comfortable with ambiguity, and possesses strong communication skills. Hands-on experience executing email campaigns, journey flows, audience segments, or dynamic content, and creating or evolving trackers and documentation are also required.
The Lifecycle Marketing Associate will be involved in tracking and executing cross-functional project workflows, developing and maintaining trackers, documentation, and calendars, and coordinating stakeholder communication. This role also involves owning operational email requests from intake through launch and performing quality assurance across email, SMS, and push channels. The associate will contribute to ongoing analysis by pulling and organizing performance data from reporting tools, ensuring a well-organized and smoothly run lifecycle program that delivers meaningful, well-timed, and customized communications.
Personalized healthcare advocacy and management services
Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.