Lead - Solution Engineer

San Mateo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Experience (CX), Employee Experience (EX), IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Enterprise Service Management (ESM)Industries

Requirements

Candidates should possess 6-8 years of Solution Engineering experience, excellent soft skills, and strong presentation abilities. Proven capability to work on cross-functional teams to address business and technical challenges is required, along with strong verbal, written, presentation, and interpersonal communication skills. Demonstrated time management skills in a dynamic sales environment are necessary, and highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply. A Bachelor's degree is preferred but not required, and experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

Responsibilities

The Lead Solution Engineer will collaborate with Enterprise customers to identify and address critical business challenges. They will support the sales team by conducting discovery calls and delivering product demonstrations for active deals. Responsibilities include gathering requirements to define customer problems, building and presenting compelling demonstrations of Freshworks products, and articulating the value of Freshworks solutions to various audiences. The role also involves embracing lifelong learning, continuously developing skills, and evangelizing the user experience offered by the Freshworks platform.

Skills

AI-first Employee Experience software

ITSM

ITAM

ITOM

ESM platform

analytical skills

problem-solving

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees