Lead Business Operations Analyst

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Community Fundraising, BiotechnologyIndustries

Requirements

The ideal candidate will have 6-10 years of experience in analytics, sales strategy, or business operations, with a strong preference for data-heavy roles. Proficiency in SQL and experience analyzing large datasets from sources like Salesforce, product usage, and marketing funnels are essential. Strong experience with Looker and other BI tools for dashboard creation, along with expertise in Salesforce CRM data querying and interpretation, is required. Business acumen and experience partnering with SaaS sales and marketing leaders to address Go-to-Market challenges are also necessary. The role demands proven project management skills from problem framing to delivery, excellent communication and data storytelling abilities, and a data-first mindset with a passion for analytical rigor. Curiosity, proactivity, comfort with ambiguity, and the ability to align stakeholders and drive change are key attributes. Familiarity with LookML is a plus.

Responsibilities

This role will lead end-to-end Go-to-Market analytics, translating business questions into actionable insights. Responsibilities include designing, building, and maintaining dashboards and reports in Looker and Salesforce to track key sales metrics like pipeline health and conversion rates. The analyst will conduct deep-dive analyses using Salesforce, Snowflake, and product data to identify growth opportunities and performance issues, and develop forecasting, territory planning, and segmentation models. Collaboration with Data Science for model refinement and with RevOps for Salesforce data integrity is expected. The Lead Business Operations Analyst will serve as a strategic partner to sales leaders, influencing decisions through clear and concise data communication, supporting OKR planning, and helping to shape a data-first operating cadence by defining KPIs and leading performance reviews.

Skills

Data Analytics

Go-to-market Strategy

Reporting

Performance Measurement

Salesforce

Snowflake

Looker

Data Wrangling

Forecasting

Territory Planning

Segmentation Models

Pipeline Health

Conversion Rates

Quota Attainment

Funnel Performance

GoFundMe

Online platform for crowdfunding and fundraising

About GoFundMe

GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$1,178.5MTotal Funding

SERIES_ACompany Stage

Fintech, Social ImpactIndustries

501-1,000Employees