[Remote] Lead - Account Manager at FreshBooks

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Relationship Management (CRM)Industries

Requirements

Candidates should have 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a proven track record of success. A strategic mindset, curiosity, adaptability, and a consultative approach working with enterprise customers and senior leaders are essential. Strong communication and presentation skills, with the ability to listen deeply and connect product capabilities to business needs, are required. Exposure to CRM, EX, CX, or ITSM solutions is a plus.

Responsibilities

The Lead Account Manager will grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers. They will build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results. This role involves leading complex sales cycles end-to-end, securing strategic wins, and fostering long-term partnerships. The Lead Account Manager will champion collaboration across teams to uncover opportunities and strengthen retention, while also building a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel may be required to connect in person, foster relationships, and represent Freshworks.

Skills

Account Management

SaaS Sales

Customer Success

Sales Process

Upselling

Cross-selling

Pipeline Management

Forecasting

Relationship Building

Strategic Thinking

Collaboration

Adaptability

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees