Customer Success Manager
SamaFull Time
Entry Level & New Grad
Candidates should be optimistic, empathetic, organized, above average, gritty, curious, and ambitious, with a flexible and mission-oriented approach to work and a willingness to collaborate effectively with others. They should also be quick learners and possess a desire for personal and professional growth.
The Launch Manager will engage with new customers to understand their business processes, maintain organized customer records, extract and migrate data to the company’s software system, write simple queries, assist in designing user experiences, document friction, work with Sales and Engineers to define processes and customization requests, handle conflicts between deadlines and throughput, serve as a conduit for product feedback to Product Managers, and actively contribute to team and company goals.
Cloud manufacturing software for efficiency
Fulcrum provides cloud manufacturing software that helps small to medium-sized manufacturing businesses improve their operations. The software includes tools for job tracking, production scheduling, inventory management, and quality control, allowing users to manage their manufacturing processes more efficiently. Users can create and manage their Bill of Materials (BOM) and routing with a simple drag-and-drop interface, track jobs in real-time, automate scheduling, and monitor inventory levels. Fulcrum differentiates itself from competitors by offering a dedicated launch and success team that supports clients throughout their use of the software, ensuring they can fully utilize its features without needing third-party help. The goal of Fulcrum is to empower manufacturers to make informed decisions quickly by providing them with live data and insights.