Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Manufacturing, SoftwareIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Launch Manager position?
The salary range is $85,000 - $110,000 USD/year plus equity.
What benefits are offered for this role?
Benefits include 401(k) matching after 90 days with immediate vesting, health, dental, and vision benefits, wellbeing benefits and perks, unlimited vacation policy with minimum required vacation days, and cell phone & internet plan coverage.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What skills and traits are they looking for in a Launch Manager?
They seek someone who is optimistic, empathetic, organized, with above average grit, likes puzzles, is curious and ambitious, flexible, mission oriented, likes people, works well with others, and is a quick learner.
Who will I be working with in this role?
You'll work with Account Executives who closed deals, small and medium manufacturers as customers, Product Managers, Marketing Managers, and Engineers.
Fulcrum
Cloud manufacturing software for efficiency
About Fulcrum
Fulcrum provides cloud manufacturing software that helps small to medium-sized manufacturing businesses improve their operations. The software includes tools for job tracking, production scheduling, inventory management, and quality control, allowing users to manage their manufacturing processes more efficiently. Users can create and manage their Bill of Materials (BOM) and routing with a simple drag-and-drop interface, track jobs in real-time, automate scheduling, and monitor inventory levels. Fulcrum differentiates itself from competitors by offering a dedicated launch and success team that supports clients throughout their use of the software, ensuring they can fully utilize its features without needing third-party help. The goal of Fulcrum is to empower manufacturers to make informed decisions quickly by providing them with live data and insights.
Minneapolis, MinnesotaHeadquarters
2015Year Founded
$38.8MTotal Funding
SERIES_ACompany Stage
Industrial & Manufacturing, Enterprise SoftwareIndustries
51-200Employees
Benefits
Relocation Assistance
Professional Development Budget
Risks
Integration challenges with Census may disrupt Fulcrum's operations.
Census acquisition might shift focus away from core manufacturing clients.
Pressure to scale rapidly post-funding could lead to quality control issues.
Differentiation
Fulcrum offers a comprehensive suite of tools for modern manufacturing processes.
The platform supports decentralized manufacturing through connectivity and automation.
Fulcrum provides a dedicated launch and success team for seamless client onboarding.
Upsides
Increased IoT adoption boosts demand for Fulcrum's connectivity-focused platform.
Industry 4.0 trends create a growing market for Fulcrum's digital transformation solutions.
Reshoring manufacturing to the US increases demand for Fulcrum's efficient solutions.
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