Junior Field Support Engineer at DXC Technology

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

1 to 2 years of deskside support experience (MNC support experience and VIP support experience preferred)
Experience in using ServiceNow is preferred
Good deskside support technical skills and basic infrastructure knowledge
Good communication and coordination skills
Fluent English in both writing and speaking
Be polite, patient, helpful
Have a good sense of service mindset
Have a good capacity of adaptability
Willing to work overtime when required

Responsibilities

Provide high-quality, onsite technical and troubleshooting services within the required SLA time frame
Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc
Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
IMACD: physical installations, moves, adds, changes, and de-installs for supported hardware devices and software
Enhanced support for VIP users
Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services impacting end users
Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
Asset management support for end user devices by following defined processes
Provide smart hand support for hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc
Onsite support for events such as trade shows or special meetings
Regular checks for IT Room devices and Meeting Room equipment when required
Deployment services for large-scale efforts including asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery with full project status and reporting

Skills

Key technologies and capabilities for this role

Hardware SupportSoftware TroubleshootingIMACDAsset ManagementOEM CoordinationVIP SupportDesktop SupportLaptop SupportPrinter SupportPatch ManagementSystem MigrationNetwork Coordination

Questions & Answers

Common questions about this position

What experience level is required for this Junior Field Support Engineer role?

The position requires 1 to 2 years of deskside support experience, with MNC support experience and VIP support experience preferred.

Is this position remote or onsite?

This is a full-time onsite position working at a designated client site to provide high-quality technical and troubleshooting services.

What are the main technical skills needed for this role?

Candidates need good deskside support technical skills, basic infrastructure knowledge, and experience in using ServiceNow is preferred.

What soft skills are important for this position?

Good communication and coordination skills are required, along with fluent English in both writing and speaking, being polite, patient, helpful, and having a good sense of service mindset.

What does DXC Technology's company culture emphasize?

DXC values people as the heart of the business, supporting each other and working as a team globally and locally to deliver excellence, while embracing change and seizing opportunities.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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