Join Our Talent Community: Account Manager

Position Overview

• Location Type: Remote
• Employment Type: Proactive Talent Pool
• Job Type: Account Manager

Panopto is proactively building a talent pool for future Account Manager opportunities. We are seeking passionate, results-driven individuals for these roles.

As an Account Manager at Panopto, you will be a relationship-driven professional making a significant impact with our customers. Your role will involve strengthening and expanding client relationships, driving revenue growth through strategic upselling and software renewals, and ensuring customers continue to derive value from Panopto's offerings.

This role is ideal for individuals who thrive in a fast-paced environment, are passionate about creating customer value, and excel at building relationships. You will work with a dynamic team, evolve your skills, and contribute to a company that values innovation and customer success.

Responsibilities

• Software Renewals:
  • Manage the software renewal process for assigned accounts, ensuring timely and successful contract renewals.
  • Proactively engage with clients to drive adoption and usage, address concerns, and ensure customer satisfaction and retention.
  • Negotiate renewal terms, pricing, and contractual agreements in partnership with the legal and finance departments.
• Upselling and Cross-Selling:
  • Achieve assigned quarterly and annual sales targets by proactively identifying opportunities to upsell and cross-sell additional software modules and services to existing clients.
  • Conduct product demonstrations and presentations to showcase the value and benefits of recommended software enhancements.
  • Collaborate closely with the sales and marketing teams to develop targeted strategies and campaigns to maximize upselling potential.
• Account Planning and Forecasting:
  • Develop account plans and strategies to achieve upselling and renewal objectives.
  • Monitor account usage and health, revenue performance, and customer satisfaction metrics regularly.
  • Provide accurate sales forecasts and pipeline updates to management, leveraging CRM tools and reporting systems.
• Market Research and Competitive Analysis:
  • Stay up-to-date on industry trends, market dynamics, and the competitive landscape across corporate learning & development and higher education.
  • Conduct market research and analysis to identify new business opportunities and potential target accounts.
  • Collaborate with the marketing team to provide insights and contribute to the development of effective sales and marketing materials.
• Client Relationship Management:
  • Develop and maintain strong relationships with key decision-makers and stakeholders in enterprise, higher education, and K-12 institutions.
  • Serve as the primary point of contact for assigned accounts.

Requirements

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Application Instructions

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Company Information

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