IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
DefenseIndustries
Requirements
- Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
- 3+ years of experience in a technical support or similar IT role
- Proficiency in troubleshooting hardware, software, and networking issues
- Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
- Familiarity with ticketing systems and helpdesk management tools
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Responsibilities
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
- Work with globally distributed teams in a remote setting spanning multiple time zones
- Assist with network configurations, including routers, switches, firewalls, and VPNs
- Perform routine system maintenance, including software updates, security patches, and backups
- Administer and troubleshoot Active Directory, Office 365, and cloud-based services
- Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
- Provide daily IT support for local and remote teams, including onboarding and offboarding
- Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
- Ensure adherence to security best practices, including data protection and access control
- Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this IT Specialist role?
Benefits include comprehensive medical insurance with Saronic paying 100% of employee premiums and 80% for dependents, plus dental and vision insurance covering routine check-ups, orthodontics, and vision care.
Is this IT Specialist position remote?
The role involves working with globally distributed teams in a remote setting spanning multiple time zones, providing daily IT support for local and remote teams.
What skills and experience are required for the IT Specialist position?
Requirements include 3+ years in technical support, proficiency in troubleshooting hardware, software, and networking issues, experience with Windows/macOS, Active Directory, Office 365, cloud services, and strong networking fundamentals like TCP/IP, DNS, DHCP, VPN.
What is the salary for the IT Specialist role?
This information is not specified in the job description.
What qualifications make a strong candidate for this IT Specialist job?
A strong candidate has an associate or bachelor’s degree in IT or Computer Science (or equivalent), 3+ years of IT support experience, excellent communication skills, and IT certifications like CompTIA A+, Network+, or Microsoft certifications.
Saronic
Develops advanced autonomous surface vessels
About Saronic
Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels utilize adaptive path planning, passive sensors, and advanced algorithms, along with edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, using resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, aiming to improve situational awareness, extend operational reach, and enhance survivability during maritime missions. The company's goal is to provide solutions that integrate seamlessly with existing operational strategies or support new maritime tactics, generating revenue through the sale of ASVs and related customization services.
Austin, TexasHeadquarters
2022Year Founded
$223.7MTotal Funding
SERIES_BCompany Stage
DefenseIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Parental Leave
401(k) Retirement Plan
Stock Options
Life Insurance
Disability Insurance
Risks
Increased competition from other defense tech startups threatens Saronic's market share.
Rapid AI advancements may require costly updates to maintain competitive ASV systems.
Geopolitical tensions could hinder international collaborations and foreign government sales.
Differentiation
Saronic integrates AI, hardware, and software into scalable, fully integrated maritime platforms.
Their ASVs feature adaptive path planning and advanced algorithms for effective target tracking.
Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.
Upsides
Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.
Growing demand for autonomous vessels in defense and commercial sectors boosts market potential.
AI integration in ASVs enhances decision-making and operational efficiency for maritime missions.
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