Insights Client Success Lead at dunnhumby

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CPGIndustries

Requirements

A Bachelor’s or Master’s degree
Experience in the Retail/CPG industry or consulting with a focus on client success
Proven ability to lead and grow teams
Strong stakeholder management skills, especially with senior leaders
Ability to drive commercial value through products and services
Ability to identify growth opportunities and lead contract negotiations
Strong communication and governance skills
Industry awareness and active participation in networking and marketing events
Commitment to upholding company values, managing risk, and supporting team development

Responsibilities

Build and manage relationships with assigned retailers, promoting customer-first principles
Develop dunnhumby work plans for retailers to recognize value, satisfaction, and ROI, including up-sell and contract renewal
Achieve performance goals with retailers
Manage P&L and drive collaboration between Retailer and Supplier/CPG to increase customer understanding and mutual growth
Lead a team including the Retailer and/or Shopper Insight's Retail partner Lead, managing the reporting line
Identify and build relationships with Retail Partners; expand dunnhumby contacts along the Retail Partner value chain and promote customer-first principles
Build and disseminate deep knowledge of Retail Partners and their strategies to the team
Collaborate effectively across internal teams and external partners
Establish effective governance, ensure priority planning, and two-way feedback
Identify opportunities to upsell additional dunnhumby features and drive the sales process through to contract
Maximize Retail Partner value by driving collaboration across the dunnhumby team for a consistent, integrated Retail Partner plan
Support product development by sharing Retail Partner needs and user stories
Regularly measure and review ROI and value generated with retailers, including Retail Partner impact studies

Skills

Key technologies and capabilities for this role

Stakeholder ManagementTeam LeadershipP&L ManagementContract NegotiationClient Relationship ManagementCommercial StrategyGrowth Opportunities Identification

Questions & Answers

Common questions about this position

What is the salary for the Insights Client Success Lead position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What are the key skills required for this role?

Key skills include experience in Retail/CPG or consulting with client success focus, proven team leadership, strong stakeholder management with senior leaders, and abilities in driving commercial value, growth opportunities, and contract negotiations.

What is the company culture like at dunnhumby?

dunnhumby emphasizes putting the Customer First, with a mission to enable businesses to grow by becoming advocates for their customers, and expects commitment to upholding company values.

What makes a strong candidate for this position?

Strong candidates have a Bachelor’s or Master’s degree, Retail/CPG or consulting experience focused on client success, proven team leadership, strong stakeholder management, and skills in driving commercial value, growth, and negotiations.

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees