Implementation Manager at Rain

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Stablecoins, PaymentsIndustries

Requirements

Bachelor's degree in Business, Analytics, Economics, or a related field
8-12 years of experience in a product analyst or similar role, preferably at a B2B company
Strong analytical and problem-solving skills, with the ability to work with complex data sets
Experience with product analytics tools
Excellent communication skills and ability to work cross-functionally with diverse teams
Ability to work independently and take ownership of tasks while collaborating with team members
Desirable
Experience in the financial services or credit card industry
Familiarity with SQL and other data query tools
Knowledge of customer onboarding best practices in a tech-driven environment

Responsibilities

Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
Train product analysts to onboarding best practices
Support the design of onboarding workflows for new business customers
Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Work with product managers to define business requirements for onboarding and create user stories
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Skills

Key technologies and capabilities for this role

OnboardingCustomer ImplementationCross-Functional CollaborationMetrics AnalysisProduct TrainingWorkflow DesignIntegrationTroubleshootingData-Driven InsightsBusiness Requirements

Questions & Answers

Common questions about this position

What is the salary for the Implementation Manager position?

This information is not specified in the job description.

Is this role remote or hybrid, and where is it located?

The position is hybrid.

What skills and experience are required for this role?

Candidates need a Bachelor's degree in Business, Analytics, Economics, or related field, 8-12 years of experience in a product analyst or similar role preferably at a B2B company, strong analytical and problem-solving skills, experience with product analytics tools, excellent communication skills, and ability to work cross-functionally and independently.

What is the company culture like at Rain?

Rain's culture emphasizes moving fast, thinking globally, agility, fixing issues proactively, chasing trends, and having fun, with a diverse international team serving global audiences.

What makes a strong candidate for this Implementation Manager role?

A strong candidate is detail-oriented and passionate, with 8-12 years in product analyst roles at B2B companies, strong analytics skills, cross-functional collaboration experience, and desirable knowledge of financial services, SQL, or customer onboarding best practices.

Rain

Spend management platform for Web3 organizations

About Rain

Rain provides a spend management platform designed specifically for decentralized organizations in the Web3 ecosystem, such as DAOs and blockchain projects. The platform allows these organizations to manage their finances by integrating digital assets with traditional fiat currency systems, enabling seamless transactions. Rain's technology leverages blockchain infrastructure to facilitate instant and secure payments, allowing users to make real-world purchases more quickly than traditional methods. Unlike conventional fintech solutions that rely on outdated systems, Rain focuses on the unique needs of Web3 teams, offering a direct payment pipeline that connects them with vendors. The company's goal is to empower Web3 organizations to operate efficiently while maintaining the ability to transact with traditional merchants globally.

New York City, New YorkHeadquarters

2021Year Founded

$5.8MTotal Funding

SEEDCompany Stage

Fintech, Crypto & Web3Industries

11-50Employees