[Remote] Senior Analyst, Implementation Manager at CVS Health

Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

1-2 years Project management and leadership experience
Negotiation and conflict resolution skills across various levels of the organization
Ability to remain flexible yet focused during stressful situations
Attention to detail and accuracy while focusing on overall project deliverables
Ability to express complex concepts in a clear and concise manner
Highly organized and able to quickly prioritize multiple assignments with high quality results
Associate's degree or equivalent experience (HS diploma + 2 years relevant experience)
Preferred Qualifications
5 years Healthcare industry experience
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems

Responsibilities

Directing all aspects of customer benefit plan implementation of Self-funded New Business Clients
Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
Act as a single point of contact for benefit plan implementation
Mediate and coordinate resolution of all project deliverables and implementation related tasks
Develop and execute implementation strategy consistent with customer expectations
Ensure strategy is administered in accordance with all performance guarantee arrangements
Engage team members to follow through on their responsibilities
Evaluate impact of customer requested exceptions and develop reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations
Solicit and assess internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

Skills

Project Management

Leadership

Negotiation

Conflict Resolution

Stakeholder Management

Implementation Strategy

Customer Feedback

Quality Improvement

Attention to Detail

Communication

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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