Implementation Manager at CreativeX

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Technology, AnalyticsIndustries

Requirements

3-5 years of experience in a Solutions Engineer or similar role, ideally with enterprise-level customers
Experience with Ad Operations
Excellent written and verbal communication skills
Highly organised and detail-oriented
Proficient with Google Sheets/Excel
Proven capacity to manage complex projects and drive to resolution
Experience with technical onboarding and client management
Resourceful, hard-working, and solutions-oriented mindset -- you work to solve problems proactively, exceeding client expectations

Responsibilities

Partnering with cross-functional teams to turn strategic partnership goals into an operational plan for the year, reviewed quarterly
Liaise with client/GCPs to clearly identify a client’s yearly goals, targets, and KPIs
Create a yearly and quarterly operations plan for all clients based on clients' goals
Addressing new issues and updates for the client, and providing effective operational solutions
Manage the flow of onboarding clients ahead of time and try to approximate workloads and connection/spend sprints with Operations Team
Build and manage processes for application rollouts, new channel rollouts, and market expansions
Liaise with pre-sales Solution Engineer and Sales Director to understand a client’s pain points, org structure, and key goals for kick-off
Establish and implement standardised ‘ways of working’ & deliverables with a client’s agency partners (i.e. Quarterly spend reports, Ad account hygiene best practice)
Owning key relationships and holding strategic F2F meetings with agency & client’s media team partners

Skills

Key technologies and capabilities for this role

Project ManagementClient OnboardingAccount ManagementOperations PlanningCross-Functional CollaborationStakeholder ManagementProcess OptimizationKPI TrackingSaaS ImplementationStrategic Planning

Questions & Answers

Common questions about this position

What experience is required for the Implementation Manager role?

Candidates need 3-5 years of experience in a Solutions Engineer or similar role, ideally with enterprise-level customers, along with experience in Ad Operations, technical onboarding, and client management.

What key skills are needed for this position?

The role requires excellent written and verbal communication skills, high organization and detail-orientation, proficiency with Google Sheets/Excel, and the ability to manage complex projects.

Is this role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Implementation Manager role?

A strong candidate has 3-5 years in a similar role with enterprise clients, Ad Operations experience, and a resourceful, hard-working, solutions-oriented mindset that proactively solves problems and exceeds expectations; meeting a majority of qualifications is encouraged.

CreativeX

Creative analytics tools for visual marketing

About CreativeX

CreativeX provides tools and insights for brands to enhance their visual marketing content through creative analytics. Their software-as-a-service (SaaS) platform analyzes creative assets to deliver transparency and measurable metrics, helping brands optimize their marketing strategies. Unlike competitors, CreativeX focuses on automating brand guidelines and centralizing creative learnings, which is particularly beneficial for large global brands. The company's goal is to empower brands to make informed, data-driven creative decisions that improve the effectiveness and consistency of their marketing content.

New York City, New YorkHeadquarters

2015Year Founded

$29MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees