Salesforce Business Analyst
Carrot FertilitySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal TechIndustries
Requirements
- Experience and knowledge of ‘CRM’ software and ERM software, general business process automation tools, and Microsoft Office applications
- Experience/Knowledge of BD and Marketing
- Ability to gather and interpret client business needs and communicate requirements
- Ability to write technical documentation and follow standard methodology
- Proven technical ability to implement functionality into software e.g. building workflows, dashboards, reports, templates
- Strong analytical capabilities, including the ability to identify, troubles
Responsibilities
- Software Implementation, Configuration, Test, support Go Live: Implement, configure, train and test Peppermint software within Implementation guidelines as part of a new project
- Provide post Go Live support to customers
- Workshops and Consultancy (within area of specialism): Deliver and participate in pre-defined workshops with clients, helping them to make decisions and decide how the system should be configured
- Documentation & Communication: Write and develop new courses/training material
- Create documentation to capture customer specific configurations
- Deliver services in accordance with agreed customer SOW to include any revision of such plans, and the necessary communication of that revision
- Document issues and actions arising and ensure these are passed to the appropriate person for progression
- Provide management and senior consultants with regular, timely updates
- Relationship building: Continually develop and strengthen client, internal and external relations to help create long partnerships through proactive and personable interactions
- Supplementary responsibilities – Pre-Sales: Help prepare or participate in presentations and demonstrations with our sales team
- Business Analysis: Support our sales team and professional services colleagues in prospect and customer business analysis - 'explore and define' workshops prior to deployment
- Product Management: Contribute to Product Management where required including product specification and testing (relevant to expertise)
- QMSSupport our Quality Management System development and process improvements
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for this Implementation Consultant role?
This is a full-time position.
Is this Implementation Consultant role remote or office-based?
This information is not specified in the job description.
What are the key responsibilities for the Implementation Consultant?
Key responsibilities include software implementation, configuration, testing, and go-live support for Peppermint software; delivering workshops and consultancy; creating documentation and training materials; building client relationships; and assisting with pre-sales activities.
What is the team environment like at Litera for this role?
You will be part of a dynamic team passionate about driving innovation in the legal technology space, working on CRM-focused implementations and potentially Matter Management solutions as part of a mixed team.
What makes a strong candidate for the Implementation Consultant position?
Strong candidates are passionate about legal technology innovation, have expertise in CRM implementations like Peppermint software, excel in client workshops, configuration, training, and relationship building, and can contribute to pre-sales activities.
Literati
Curated book subscription service for all ages
About Literati
Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.
Austin, TexasHeadquarters
2017Year Founded
$89.5MTotal Funding
SERIES_BCompany Stage
Education, Consumer GoodsIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Short-term Disability Insurance
Parental Leave
Flexible Work Hours
Unlimited Paid Time Off
Company Equity
Risks
Increased competition from companies like Book of the Month challenges Literati's market share.
Celebrity involvement risks brand reputation if associated figures face controversies.
Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.
Differentiation
Literati offers curated book selections with celebrity involvement, enhancing its unique market position.
The 'try before you buy' model for children's books sets Literati apart from competitors.
Literati's platform includes exclusive content and discussions, enriching the reader's experience.
Upsides
Rising interest in personalized content boosts demand for Literati's curated book services.
AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.
Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.
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