Implementation Manager

Software Implementation Manager

Employment Type: Full-time

Position Overview

Veritone Hire is seeking an experienced Software Implementation Manager to lead software deployment projects. This role is integral to ensuring a seamless and positive implementation experience, fostering long-term client relationships, and driving customer success. You will collaborate with internal teams and clients to deliver dynamic, strategic implementation solutions. This position requires strong communication skills, technical expertise, business process acumen, and excellent organizational and time-management abilities to manage multiple projects effectively.

What You'll Do

• Lead and oversee simultaneous software implementation projects.
• Coordinate and lead client meetings and stakeholder engagements throughout project lifecycles, providing regular updates on project status, risks, and milestones.
• Follow Veritone Hire’s implementation methodology and best practices to ensure a seamless client experience.
• Adhere to project SLAs, documenting any timeline deviations and necessary adjustments.
• Identify, troubleshoot, and resolve implementation-related issues proactively.
• Perform quality assurance checks before delivering software setups or project deliverables to clients.
• Develop and execute comprehensive project plans, updating them as needed to accommodate changes.
• Conduct training sessions for client administrators and end-users to drive software adoption.
• Oversee the setup and integration of third-party partner modules.
• Demonstrate expertise in Veritone Hire's products and services and stay updated on industry trends.
• Support beta testing for new software features and functionalities, providing valuable feedback to the product team.
• Maintain and update project documentation, including timelines, key milestones, and status reports.

What You'll Need

• 2+ years of experience in a client-facing role, preferably in HR, Recruiting, or Project Management.
• Software project management experience preferred.
• A bachelor's degree is a plus.

Skills & Competencies:

• Strong multi-tasking and time-management skills.
• Detail-oriented with the ability to synthesize complex information into key takeaways.
• Ability to adapt communication styles based on audience needs.
• Strong problem-solving and risk-mitigation skills.
• Ability to identify trends, analyze data, and apply insights to improve implementation strategies.
• Proficiency in ticketing systems is required; Salesforce experience is considered advantageous.
• Positive, professional attitude with a collaborative mindset.
• Capable of motivating, managing, and mentoring both internal and external stakeholders.
• Comfortable leading web conference meetings and webinars.
• Advanced MS Office Suite skills, including Project and/or Visio.

About Veritone Hire

Join Veritone Hire and play a pivotal role in delivering innovative software solutions while building meaningful client partnerships! Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. If you’ve made it this far and align with our goals, we look forward to reviewing your qualifications!

Company Disclosure

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

(Colorado & California Only): The posted annual salary range is of $65,000-75,000. This base pay is for illustrative purposes only and will be determined based on skills and experience comparable to the job requirements. This position may be eligible for additional compensation and benefits including but not limited to: incentive compensation; health benefits; retirement bene