Head of Enablement at Decagon

San Francisco, California, United States

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$180,000 – $240,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Enterprise SoftwareIndustries

Requirements

5+ years of experience in revenue enablement and demonstrated knowledge of enablement best practices, sales methodologies, and modern SaaS sales technology
Experience in executing change management initiatives and supporting fast growth, high-performing, highly scalable Sales organizations
Superior project and program management capabilities
Strong interpersonal, cross-functional collaboration, and teamwork skills

Responsibilities

Create and run best-in-class Enablement programs for the Revenue team, including SDRs, Account Executives, Sales Leaders, Solution Engineers, Account Managers, and Partners
Collaborate cross-functionally with stakeholders across Decagon's Marketing, Product, Engineering, and other teams
Plan and coordinate the execution of strategic Revenue events such as QBRs, Sales Kick Offs, President’s Clubs, and more
Monitor progress towards improving Revenue KPIs such as new hire ramp, certification pass rate, time to first deal, and sales team attainment
Support the evolution of the GTM strategy, helping to define and prioritize projects and initiatives to maximize Decagon’s rate of growth
Develop tools, content, and training to accelerate the onboarding of new reps, support sales and partnership teams, and elevate the skillset of senior sellers

Skills

Revenue Enablement

Sales Training

Onboarding Programs

Cross-Functional Collaboration

Event Planning

KPI Monitoring

GTM Strategy

Sales Leadership

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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