[Remote] Head of Customer Care at Fluence

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Language Learning, B2B SolutionsIndustries

Skills

Key technologies and capabilities for this role

Customer Success StrategyTeam LeadershipRecruitmentProcess ImprovementCustomer RetentionKPI MonitoringCustomer Feedback AnalysisCross-functional CollaborationProblem-SolvingReporting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What experience is required for the Head of Customer Care role?

Candidates need at least 3 years of experience managing a Customer Care team or similar (preferably in B2B/SaaS), experience scaling teams and Customer Success strategies in fast-growing organizations, proven success in implementing strategies and programs, sales skills with renewal/upsell targets, and strong analytical abilities.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture look like at Fluentbe?

Fluentbe is one of Europe's fastest-growing tech startups according to Financial Times (FT1000), operating globally with a key focus on the Customer Care team building experiences for students and teachers, in a dynamic growth phase.

What makes a strong candidate for this Head of Customer Care position?

A strong candidate has documented successes in Customer Success strategies, experience scaling teams in high-growth B2B/SaaS environments, sales expertise in renewals and upsells, data-driven decision-making, and strategic problem-solving skills.

Fluence

Provides energy storage technology and solutions

About Fluence

Fluence Energy provides energy storage technology and digital applications specifically designed for renewable energy. Their products include systems that store electricity generated from renewable sources, which can be tailored to meet the needs of various clients, such as utilities, developers, and commercial businesses. Fluence's solutions are comprehensive, offering all the necessary equipment and services to implement energy storage effectively. What sets Fluence apart from its competitors is its focus on optimizing energy storage for demanding industrial applications and its partnership with Siemens and AES, which enhances its credibility and resources. The company's goal is to facilitate the transition to renewable energy by providing efficient and reliable energy storage solutions.

None, VirginiaHeadquarters

2018Year Founded

$250MTotal Funding

IPOCompany Stage

Data & Analytics, EnergyIndustries

1,001-5,000Employees