Head of Account Management, China at Adyen

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

Proven experience (15+ years) of leading successful enterprise customer expansion thanks to strong commercial skills
Strong Leader with a track record of scaling and evolving large and high-performing teams (ideally 50+ employees)
Exceptional strategic thinking and problem-solving abilities
Excellent communication and interpersonal skills
Extensive fintech and/or payments experience in China, with a deep understanding of market dynamics, customer needs, and industry trends
A strong reputation for "getting things done," an entrepreneurial mindset that drives accountability for oneself and others
Full business proficiency in Mandarin and English
Experience in a senior commercial leadership position with track record of growing share of wallet, cross-selling and upselling
Extensive experience in payments, alternative payments methods, or card acquiring
Experience engaging with C-suites in enterprise companies within e-commerce, digital, online marketplace or platform industries
At least 10+ years experience in managing teams
Ability to work from our Shanghai office
This is a full-time position with the requirement of working a minimum of 40 hours/week
~25% Domestic and international travel required

Responsibilities

Set clear individual and team goals focused on revenue growth and NPS, report on performance and metrics at an executive level
Build customer relationships with Payments Executives in China, providing proactive advice to influence their global payments strategy and resolve escalations
Serve as a thought leader in the industry and share your subject-matter expertise in Payments both internally and externally
Develop, articulate, and execute a clear AM vision in China (and also influence globally), in alignment with the company's overall business goals and market trends
Mentor new leaders and upskill existing managers within the team, to set an exemplary team culture to continuously evolve how we work
Lead and incrementally grow a high-performing team with an inspiring, collaborative environment and open feedback culture
Collaborate closely with cross-functional teams to ensure our customers succeed with Adyen, impacting Adyen’s product innovation and delivering merchant projects

Skills

Key technologies and capabilities for this role

Account ManagementPaymentsLeadershipTeam BuildingMentoringRevenue GrowthCross-SellingUpsellingNPSStrategic RelationshipsFintech

Questions & Answers

Common questions about this position

What experience is required for the Head of Account Management role in China?

Candidates need 15+ years of proven experience leading successful enterprise customer expansion with strong commercial skills, a track record of scaling high-performing teams of 50+ employees, and extensive fintech/payments experience in China.

What does the company culture look like at Adyen?

Adyen fosters an environment with opportunities for success, backed by culture and support for career ownership, motivated teams tackling challenges collaboratively, and an inspiring, collaborative team environment with open feedback.

Is this position remote or based in China?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Head of Account Management position?

A strong candidate is a born networker with sharp commercial acumen who thrives in a fast-paced, diverse, entrepreneurial environment, possessing exceptional strategic thinking, problem-solving, communication skills, and a reputation for getting things done.

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees