Strategic Accounts Director
Kalepa$160,000 - $190,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Life SciencesIndustries
Requirements
- 8+ years of experience in enterprise account management, ideally within SaaS, data, or healthtech
- Demonstrated success managing a multi-million-dollar portfolio
- Strong executive presence with the ability to engage, influence, and build trust at the C-level
- Proven track record of driving expansion ARR across enterprise accounts
- Commercial acumen with deep experience in complex deal negotiation and revenue forecasting
- Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth
- Experience with value-based selling
- Comfortable with traveling to customers 20% of the time
Responsibilities
- Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders
- Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention
- Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap
- Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities
- Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking
- Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities
- Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements
- Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy
- Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support
- Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates
- Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement
- Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the main responsibilities of the Account Director role?
You will own and grow a portfolio of H1’s most critical customer relationships, serve as a trusted advisor to senior stakeholders including C-suite executives, drive account retention through Executive Business Reviews and renewals, and develop multi-year strategies for cross-sell and upsell opportunities.
What salary or compensation does this position offer?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What kind of experience is needed for this role?
You need to be a driven sales professional experienced in managing strategic accounts at the executive level, building trusted partnerships with C-suite leaders, and executing account growth strategies.
What is the company culture like at H1?
H1 fosters a collaborative environment where the Commercial team partners with colleagues and customers to understand needs and deliver valuable products, harnessing data and AI to promote health equity and optimal patient outcomes.
H1
Healthcare data analytics and research solutions
About H1
H1.co operates in the healthcare technology sector, focusing on connecting healthcare professionals with research and insights. The company provides data-driven solutions that help clients, including healthcare professionals, life sciences companies, payors, and patients, make informed decisions. H1.co's products utilize healthcare data to offer insights for various applications such as clinical trial design and market access. Unlike many competitors, H1.co emphasizes the democratization of healthcare data and offers a free platform, H1 Connect, for accessing expert insights. The company's goal is to enhance the efficiency of healthcare delivery and research by providing accurate and comprehensive data.
New York City, New YorkHeadquarters
2017Year Founded
$181.9MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Biotechnology, HealthcareIndustries
201-500Employees
Risks
Integration of Ribbon Health may lead to data inconsistencies.
AI-driven platforms like GenosAI Pro risk biases in trial designs.
Global expansion through H1 Connect may face regulatory hurdles.
Differentiation
H1 offers a comprehensive healthcare platform connecting diverse stakeholders in real-time.
The company provides AI-enabled data analytics for strategic insights in life sciences.
H1's Trial Landscape platform enhances clinical trial diversity and efficiency.
Upsides
H1's acquisition of Ribbon Health strengthens its data management capabilities.
The partnership with CTI advances diversity and efficiency in clinical trials.
H1's inclusion in the New York Digital Health 100 highlights its innovation.
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