Field Services Technician I at Astra

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
Excellent client-facing written and verbal communications skills
Proficiency in English
Utilize excellent customer service skills and exceed customers’ expectations
Ability to work with a large team with minimal supervision
Capable of providing a timely and outstanding user experience
Ability to handle daily customer service demands
Present a professional and helpful demeanor to clients
Basic Inventory or IT knowledge
Ability to excel in a fast-paced sometimes stressful work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Must be available on-site at shift hours, in conjunction with client’s working hours
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Ability to work in “warehouse” environment that is sometimes [incomplete, but implied challenging]
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Ability to handle varying degrees of noise, temperature and air quality
Able to handle frequent work interruptions
Ability to flexibly address work assignments and manage tasks
Self-motivated
Completion of job assignments without direct supervision
Completion of applications and assignments within the timeframes allowed
Extended work hours may include required weekends and evenings
Preferred Qualifications
Past business operations exposure
Some customer experience background or familiarity

Responsibilities

Daily on-site inventory and asset management
Client’s conference room preventative maintenance
E-recycling
Ensure client users access to equipment in good working order
Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
Work cooperatively with on-site teammates, as assignment requires
Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees
Deploy and recover laptop and desktop images
Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
Timely responses to IT questions from client users employees
Manage occasionally demanding and stressed client users
Contribute to large scale global projects as needed
Other duties as required and assigned

Skills

Key technologies and capabilities for this role

Inventory ManagementAsset ManagementVideo ConferencingAudio Visual TroubleshootingHardware InstallationComputer TroubleshootingTicketing SystemsLaptop ImagingDesktop ImagingCustomer Service

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position requiring availability at shift hours in conjunction with the client's working hours, including the ability to move within an office environment and lift equipment.

What are the required qualifications for this role?

A high school diploma or GED with 0-2 years of related experience is required, along with excellent client-facing communication skills, proficiency in English, and basic inventory or IT knowledge.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of work environment should I expect?

The role involves a fast-paced, sometimes stressful environment with on-site client work, including office and occasional warehouse settings, physical demands like lifting 50+ pounds, and cooperative teamwork.

What makes a strong candidate for this Field Services Technician role?

Strong candidates have excellent customer service skills, the ability to work independently in a team, handle stress and competing priorities, and provide timely, professional support in a fast-paced on-site environment.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees