Field Service Representative - III at Ecolab

Dammam, Eastern Province, Saudi Arabia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, ChemicalsIndustries

Requirements

2 years of education beyond high school in college or technical school
Ability to travel within a geographic territory
Ability to travel overnight for business
Must have a valid Driver’s License and acceptable Motor Vehicle Record
No immigration sponsorship offered for this role
Ability to Lift/Push/Pull/Carry up to 55 pounds chest high
Candidate must reside in specified CITIES/AREA
Preferred Qualifications
Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
4 years of successful technical sales or field sales support experience
Must have knowledge of and experience in materials, scheduling and inventory processes
Experience in oil and gas industry preferred
Previous Refinery/Petrochemical experience
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems
High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
History of working in a field that required autonomy and self-motivation
Excellent communication skills
Excellent organizational skills
A strong work ethic and ability to multitask

Responsibilities

Solve a wide range of complex, multi-disciplinary problems
Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
Conduct site surveys, product/application audits
Inventory management of chemical delivery systems
Collect samples for monitoring chemical program
Deliver chemicals to customer as needed
Conduct field evaluations of new products
Lead appropriate pre-trial surveys for site visits
Interact with appropriate internal and external customers and resources
Maintain accurate records based on information gathered during trials and surveys
Create troubleshooting service guides and bulletins on existing products
Coordinate and manage sampling and inventory schedules
Coordinate implementing solutions with customers
Assist sales in preparing business proposals
Participate in design reviews, new applications and start-ups evaluations
Assist in critiquing products serviceability, performance and reliability
Provide customers with expert technical service in all major applications
Serve as a Mentor for all levels of Service Reps
Support and be committed to the teams Quality Improvement Process
Promptly report every incident, accident, injury or applicable near miss to next level management
Provide on-site field service (on the phone or on-site)

Skills

Key technologies and capabilities for this role

TroubleshootingInventory ManagementSite SurveysProduct AuditsChemical SamplingField EvaluationsCustomer InteractionReport PreparationProcess ChangesDesign Reviews

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The role includes a competitive base salary benefits package starting day 1, covering medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more.

Is this a remote position or does it require travel?

The role involves field service with (XX)% overnight travel required to support sales territory, ability to travel within a geographic territory, and on-site field service.

What are the minimum qualifications for this role?

Minimum qualifications include 2 years of education beyond high school in college or technical school, ability to travel within a geographic territory and overnight for business, valid Driver’s License with acceptable Motor Vehicle Record, and no immigration sponsorship.

What is the company culture like for this position?

It offers a flexible, independent work environment, a culture of safety with top-notch training and PPE, opportunities to develop your career and drive growth, and a commitment to quality improvement.

What makes a strong candidate for this Field Service Representative role?

Strong candidates have 2 years of post-high school education, travel flexibility including overnight, a valid driver's license, and experience solving complex problems, conducting site surveys, managing inventory, and mentoring others.