[Remote] Field Engineer 2 (2nd Shift) – Orlando FL Area at GE Healthcare

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field AND a minimum 2 years of experience servicing medical, imaging, electrical or electro-mechanical equipment; OR equivalent military education to an Associate's or Bachelor’s degree AND a minimum 2 years of experience servicing medical, imaging, electrical or electro-mechanical equipment; OR High School Diploma/GED AND a minimum 4 years of experience servicing medical, imaging, electrical or electro-mechanical equipment
Experience with Web applications as well as Microsoft suite of products
Must have and maintain a valid Driver’s License
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues
Must reside in the Daytona FL area
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Complete all planned Quality, EHS & Compliance

Responsibilities

Perform on time and accurate Preventative Maintenance in one or more modalities of equipment
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Perform both onsite and remotely, troubleshooting, repair and equipment installation techniques
Drive customer satisfaction through Service Excellence
High focus on Siemens & Philips XR, XV, XA
Complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs
Perform equipment installation
Effectively communicate and partner with teammates and colleagues
Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
Serve as a member of the account community for key accounts
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
Keep up to date with competitor information and market trends
Answer service calls independently without assistance within one year of employment

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingEquipment InstallationMedical Equipment RepairSiemens XRSiemens XVSiemens XAPhilips XRPhilips XVPhilips XACustomer ServiceService LogsRepair Parts Ordering

Questions & Answers

Common questions about this position

What are the working hours for this Field Engineer 2 position?

This is a 2nd Shift role with hours from 12 noon to 9 pm.

Is this a remote position, or do I need to be onsite?

The role requires working onsite at customer locations in the Daytona FL area and occasionally from a home office, with the candidate needing to reside in the Daytona area.

What skills and experience are required for this role?

The position requires performing preventative maintenance, troubleshooting, repairs, and installations on medical imaging equipment, with a high focus on Siemens & Philips XR, XV, XA modalities, plus effective communication, customer service, and administrative skills like maintaining logs and ordering parts.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Field Engineer role?

Strong candidates should have experience with medical equipment maintenance, especially Siemens & Philips imaging modalities, reside in the Daytona FL area, and demonstrate skills in troubleshooting, customer communication, and independent service calls within one year.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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