Field Service Engineer - Tuscany/Florence at Expedia

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Professional background/qualification in Electronics/Engineering or related subjects
3-5 years’ Field experience servicing analytical equipment or equivalent applications specialist experience
Clean Driving License Class B
Excellent Italian and fluent English
Willingness to travel mainly within the appointed region (Tuscany/Florence); international travel to the US/EMEA may be required for training or special calls

Responsibilities

Provide preventative and corrective maintenance for Epredia instrumentation, as well as product installations and training as needed
Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments
Manage service call scheduling, parts inventory, and other administrative necessities
Build trust-based relationships with customers
Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales
Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal

Skills

Key technologies and capabilities for this role

TroubleshootingElectromechanical InstrumentsPreventative MaintenanceCorrective MaintenanceProduct InstallationCustomer TrainingParts InventoryService SchedulingTrend AnalysisCustomer Relations

Questions & Answers

Common questions about this position

What are the key qualifications required for this Field Service Engineer role?

Candidates need a professional background in Electronics/Engineering or related subjects, 3-5 years of field experience servicing analytical equipment or equivalent, a clean Driving License Class B, excellent Italian and fluent English.

Is travel required for this position?

Yes, the role is highly autonomous with travel up to 5 days a week in the assigned Tuscany/Florence territory, mainly within the region, and occasional international travel to the US/EMEA for training or special calls.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are Epredia's core values and company culture like?

Epredia emphasizes a collaborative, diverse, fast-paced environment with core values of People (win as a team), Customer (customer-centric solutions), Results, Continuous Learning, and Innovation.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates are problem-solvers who are customer-focused, enjoy variety, have expert troubleshooting skills for electromechanical instruments, and can build trust-based relationships while managing administrative tasks.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees