Zoetis - Field Service Technician (Hatchery Inovo Process)

Employment Type: Full-time Location Type: Remote States Considered: US AR (Arkansas) Preferred Locations: Batesville, Pocahontas, or Jonesboro, Arkansas

Position Overview

The primary responsibility for this position is to manage the Hatchery Inovo Process for Zoetis. This will be accomplished through the execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries and perform emergency repairs at customer locations as needed.

Position Responsibilities

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Required participation in territory after-hours support and repairs.
• Act as the Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures, including:
  • Scheduling visits
  • Customer site contacts
  • Parts usage priorities
  • Site cart management
  • Certification program
  • Vehicle and equipment maintenance within assigned timeframes.
• Manage the Hatchery Inovo Process for Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Collect and report all important information within the Zoetis Fieldaware System.
• Follow all safety/precautionary procedures.
• Maintain regular communication with supervisor.
• Other duties as assigned.

Education and Experience

• Education: Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor’s degree in poultry science or related field from an accredited institution.
• Experience: Normally requires 1-5 years of related experience. Experience may be considered in lieu of educational requirements.

Technical Skills Requirements

• Bilingual (English/Spanish) preferred.
• Proven Mechanical Aptitude.
• Proficient organizational skills.
• Self-motivator and self-starter.
• Strong critical thinking, problem-solving, judgment, and initiative.
• Effective communication skills necessary to interact directly with multiple levels of customer management.
• Basic computer skills using Word, Excel, and Outlook.
• Proven skills in interpreting and communicating Hatchery Air Plating Program results.

Physical Position Requirements

• Majority of work is done in a hatchery where exposure to potentially hazardous environments is possible.
• Heat and humidity above average are common.
• Availability for unsocial work hours due to on-call work beyond a 40-hour work week (weeknights/weekends/holidays) to respond to customer emergency calls (via telephone and face-to-face).
• Ability to lift more than 25 pounds.
• Travel 60-80% of the time.

Company Information

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity.

Note: Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.