[Remote] Engineer II, Field Service at Thermo Fisher Scientific

Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Biotechnology, Scientific InstrumentsIndustries

Requirements

Bachelor of Science Degree in mechanical or electrical engineering and/or three years of field equipment service experience
Familiarity and prior experience with Tecan automation hardware/software preferred
Hands-on experience maintaining, calibrating, repairing electromechanical medical devices
Ability to read and use schematics and wiring diagrams
Able to lift 40 lbs. without assistance
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Able to work in a laboratory setting with some degree of PPE (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Be able to travel 70% of the time at minimum
Availability to travel to any covered region when required
Ability to work independently scheduling planned maintenance, and on demand services
Can interface comfortably with customers who may be in a stressful situation

Responsibilities

Assemble, install, repair, test, calibrate and maintain electro-mechanical instrumentation and systems supported by TDX
Inspect and/or test electronic and mechanical parts and components to drawing tolerances and written specifications
Provide basic problem solving, installation, maintenance and service repair needs on designated equipment following technical service manuals
Complete Preventative Maintenance and Field Upgrade Modifications per instructions (e.g., upgrades, technical bulletins, service manuals)
Order and handle repair parts cycle times
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer happiness
Maintain tools and test equipment properly and ensure they are calibrated
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Apply internal processes to resolve customer service delivery issues and conduct root cause analysis for effective problem solving
Develop in-depth and detailed technical knowledge of One Lambda (TDX) equipment to conduct installation, calibration, maintenance, service and support
Provide field-response to support all One Lambda automation
Work well with technical and non-technical team members, with frequent interaction and communication (telephone and email) with TDX Customers, Sales personnel, Product Specialists, Customer Support, vendors, regulatory (internal and external), quality control
Take direction from Field Service Manager, Product Equipment Specialist as well as Technical Product Manager
Maintain the confidentiality of critical laboratory and business data
Define and implement work schedule to include travel requirements within budgetary guidelines
Maintain a positive professional relationship with customers and Sales Team through timely coordination and communication

Skills

Key technologies and capabilities for this role

electro-mechanical repairinstrumentation assemblyinstallationtestingcalibrationpreventative maintenancefield upgradestechnical service manualsGMP compliancePPE usageproblem solvingcustomer service logs

Questions & Answers

Common questions about this position

Is travel required for this Field Service Engineer role?

Yes, the role requires the ability to travel 70% of the time at minimum and availability to travel to any covered region when required.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are needed for the Engineer II, Field Service position?

Candidates need skills in assembling, installing, repairing, testing, and calibrating electro-mechanical instrumentation, basic problem solving, root cause analysis, and developing in-depth technical knowledge of One Lambda (TDX) equipment.

What is the company culture like at Thermo Fisher Scientific?

The company values diversity and collaboration, recognizes exceptional skills and proven expertise, and is committed to enabling customers to make the world healthier, cleaner, and safer.

What makes a strong candidate for this role?

A strong candidate works well with technical and non-technical team members, maintains frequent communication with customers and internal teams, can work independently, and has the ability to lift 40 lbs. without assistance while adhering to GMP safety standards and wearing PPE.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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