[Remote] Field Engineer at GE Healthcare

Remote

GE Healthcare Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical TechnologyIndustries

Requirements

  • Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
  • Minimum of 2-5 years field service experience in healthcare industry or equivalent
  • Excellent problem-solving skills, able to think outside the box
  • Strong sense of accountability and ownership over customer issues and other responsibilities
  • Strong potential and willingness to learn new techniques
  • Excellent customer service skills; able to deal tactfully and effectively with customers
  • Excellent verbal and written communication skills in English
  • A good team player and can work seamlessly with cross-functional teams
  • Willing to be located across Indonesia (desired: based in Sumatera area)

Responsibilities

  • Maintains all models specific to a modality in the assigned area
  • Performs Electronic/Mechanical/Electrical/IT total system level troubleshooting on complex multi-symptom problems
  • Ensures customer satisfaction through daily interface with doctors, radiographers & biomedical engineers on equipment status issues
  • Assists in Account Sales visits; helps train others where necessary; identifies Sales opportunities and communicates to account team
  • Assists in the growth and direction of business in assigned area
  • Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control
  • Responsibly completes all administration tasks on time, including timely completion of FMIs (Field Modifications) and PMS inspections documentation for assigned accounts
  • Plays a leading role in complex and multi-functional rooms installations; shares best practices; maintains effective quality systems and programs according to GE Service Quality Policy Statement

Skills

Key technologies and capabilities for this role

Field ServiceEquipment MaintenanceElectronic TroubleshootingMechanical RepairElectrical SystemsIT TroubleshootingPreventive MaintenanceBiomedical EngineeringCustomer SatisfactionWarranty ManagementInstallation

Questions & Answers

Common questions about this position

What qualifications are required for the Field Engineer position?

Candidates need a Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent, plus a minimum of 2-5 years field service experience in the healthcare industry or equivalent.

What key skills are needed for this role?

The role requires excellent problem-solving skills, strong sense of accountability and ownership, excellent customer service skills, excellent verbal and written communication skills in English, and the ability to work seamlessly with cross-functional teams.

Is this a remote position or does it require travel?

This is a field service role involving on-site customer service, maintenance, and repairs at customer locations, with a requirement to be located across areas as assigned.

What is the company culture like at GE Healthcare?

GE Healthcare emphasizes an inclusive environment where every voice makes a difference, encourages turning ideas into world-changing realities, and focuses on improving lives through service excellence and customer satisfaction.

What makes a strong candidate for this Field Engineer role?

Strong candidates demonstrate excellent problem-solving with outside-the-box thinking, a strong sense of accountability over customer issues, willingness to learn new techniques, and the ability to work effectively with cross-functional teams while delivering top customer service.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters
1892Year Founded
N/ACompany Stage
Data & Analytics, HealthcareIndustries
10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.
Regulatory challenges may delay AI application expansions in healthcare.
Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.
The company supports over 300,000 patients daily with its healthcare technologies.
GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.
Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.
Collaboration with Wayra accelerates digital health innovation in EMEA.

Land your dream remote job 3x faster with AI