Field Service Engineer
GE HealthcareSalary not specified
Field Service Engineer II, UAE at Ultima Genomics
Abu Dhabi, Abu Dhabi, United Arab Emirates
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Genomics, Life Sciences, BiotechnologyIndustries
Requirements
- BS in scientific or engineering field
- 2-5 years of relevant engineering or field service experience (preferred in biotech or capital equipment industry)
- Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
- Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
- Talented at building prototypes from preliminary drawings and schematics
- Ability to work independently and in a group; good people skills
- Meticulous, detail oriented and excellent organizational skills
- Excellent verbal and written English communication skills
- Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
- Currently located in Abu Dhabi, United Arab Emirates
- Must be eligible and willing to travel in UAE and internationally (including to the USA for training and meetings), up to 20% of the time
- Holding a valid driver license is required
Responsibilities
- Provide on-site services to one primary account and other customer sites as needed, including repair and installation of company instrumentation, operation of instruments when needed, and management of lab inventories
- Review technical reports and documents from customers; analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
- Manage customer interface with research and development groups; maintain a working relationship with customers and instill confidence and credibility in our company and product
- Exceed customer expectations of service, support, and the product
- Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
- Other job duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What qualifications and experience are required for the Field Service Engineer II role?
A BS in a scientific or engineering field is required, along with 2-5 years of relevant engineering or field service experience, preferably in biotech or capital equipment industry.
What key skills are needed for this position?
Candidates need experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting; skills in interpreting technical documentation and schematics; and the ability to build prototypes from preliminary drawings.
Is this a remote position or does it require on-site work?
The role requires on-site services at customer sites, including repair, installation, and operation of instruments, and the candidate must be currently located in Abu Dhabi, United Arab Emirates.
What is the salary or compensation for this role?
This information is not specified in the job description.
What makes a strong candidate for this Field Service Engineer position?
Strong candidates have a BS in a scientific or engineering field, 2-5 years of relevant experience preferably in biotech, technical skills in electro-mechanical assembly and troubleshooting, plus excellent communication, organizational skills, and the ability to work independently in a fast-paced environment.
Ultima Genomics
High-throughput genomic sequencing services
About Ultima Genomics
Ultima Genomics focuses on improving human health through advanced genomic sequencing technologies. The company processes large amounts of genetic data to provide insights into human biology and diseases. Its clients include academic researchers, pharmaceutical companies, and healthcare providers who need accurate genomic data for their work. The key feature of Ultima Genomics is its sequencing architecture, which allows for extensive data collection from samples, detection of small genetic variations, and routine testing for early disease detection. This capability gives clients access to high-quality genomic information that is essential for research and clinical applications. Ultima Genomics stands out from competitors by excelling in breadth, depth, and frequency of data collection, enabling significant advancements in genomics. The company's goal is to continuously innovate and expand its services to help clients achieve breakthroughs in understanding and treating diseases.
Newark, New JerseyHeadquarters
2016Year Founded
$587.7MTotal Funding
LATE_VCCompany Stage
Biotechnology, HealthcareIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Paid Holidays
Paid Vacation
Employee Assistance Program
Risks
Competition from Illumina and BGI threatens Ultima's market share in low-cost sequencing.
Rapid technological advancements may render Ultima's current technologies obsolete.
Ethical and privacy concerns could lead to regulatory challenges for Ultima Genomics.
Differentiation
Ultima Genomics offers a revolutionary sequencing architecture with the UG 100 platform.
The UG 100 system enables cost-effective sequencing, targeting the $100 genome milestone.
Ultima's technology provides ultra-high accuracy for detecting single nucleotide variants.
Upsides
Ultima's UG 100 platform was selected for the UK's largest proteomics study.
Collaborations with Labcorp and Hartwig Medical enhance Ultima's clinical applications.
The UG 100 system's low cost and high accuracy drive adoption in precision oncology.
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