[Remote] Onsite Field Service Engineer 2 - Raleigh-Durham, North Carolina at Illumina

North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Genomics, HealthcareIndustries

Requirements

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Must be highly motivated and have problem-solving ability
Ability to operate as an independent contributor and as a cooperative member of a team
Excellent verbal and written communications skills
Biotechnology/Biomedical industry knowledge, or applicable military experience
Demonstrated experience using electronic troubleshooting equipment; e.g. DVM, Oscilloscope, etc
Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
Technical knowledge of computer hardware, Windows OS, and networking
Planning, scheduling, and prioritization skills

Responsibilities

Applies company policies and procedures to resolve a variety of issues
Determines a course of action based on guidelines. Modifies processes and methods as required
Works on assignments of moderate scope where problem solving requires application of learned techniques
Builds productive working relationships internally and externally
Provides standard professional guidance and collaborates to resolve mutual problems
Works autonomously and receives little instruction on day-to-day work/new assignments
Exercises judgment within defined procedures and practices to determine appropriate action
Install, upgrade, repair, and maintain instrument systems at customer site
Troubleshoot and repair system problems
Submit service reports, expense reports, and "Bug" reports in a timely manner
Enter work performed in service database in a timely manner
Maintain accurate service spares inventory
Revise/review SOPs
Demonstrated ability to align optical systems

Skills

Key technologies and capabilities for this role

instrument installationinstrument upgradeinstrument repairinstrument maintenancetroubleshootingoptical systems alignmentservice reportinginventory managementSOP revision

Questions & Answers

Common questions about this position

What is the salary range for this position?

The estimated base salary range is $73,400 - $110,200.

Is this role remote or onsite?

This is an onsite position based in Raleigh-Durham, North Carolina, requiring on-site customer product support.

What skills and experience are required for this role?

Requires a Bachelor’s degree and minimum 2 years related experience (or equivalent), problem-solving ability, experience with electronic troubleshooting equipment like DVM and Oscilloscope, familiarity with optical alignments, robotics, electrical/electronics, mechanical systems, and technical knowledge of computer hardware, Windows OS, and networking.

What is the company culture like at Illumina?

Illumina fosters a collaborative environment where every person has the opportunity to make a difference, surrounded by extraordinary people, inspiring leaders, and world-changing projects.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have a Bachelor’s degree with 2+ years of related experience, biotechnology/biomedical knowledge or military experience, excellent communication skills, ability to work independently and in teams, and hands-on technical skills in troubleshooting electronics, optics, robotics, and computer systems.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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