EOI: Field Services Technician- Adelaide at DXC Technology

Adelaide, South Australia, Australia

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Proven experience in basic hardware and operating system familiarity
Strong attention to detail and accuracy
Ability to multitask
Great interpersonal skills
Excellent verbal and written skills
Excellent customer service skills
Ability to function in a fast-paced deadline-oriented environment
Professional demeanour
Excellent time management skills
Strong customer relationship building skills
Good teamwork with peers and company personnel
Current Australian driver's licence
Ability to pass the company’s background check requirements (including but not limited to National Police Check and DHS checks)
Ability to pass a national Police check
Availability for rostered out of hours support (on call)
Eager learner excited to expand knowledge and gain experience with latest technologies
Fantastic communicator who meets customers’ needs and follows up
Self-starter with strong customer focus and results-oriented approach

Responsibilities

Provide high-quality desktop support to all types of users including at an executive level
Initial set up and support of laptops, desktops, mobiles, and peripherals
Support users face to face, via telephone, and/or remote support tools
Complete routine maintenance of standard hardware such as laptops/mobile devices
Accurately manage and track business assets, requests, and incidents
Prioritise new support requests and existing work orders
Record and maintain accurate service details, time records and job notes
Maintain awareness and active involvement in safety to prevent injuries to yourself, colleagues, and customers
Work within the time limits as assigned for specific tasks

Skills

Desktop Support

Laptop Setup

Hardware Maintenance

Mobile Device Support

Peripherals Support

Remote Support

Asset Management

Incident Tracking

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free