Enterprise Technical Support, France at Notion

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

At least 3-5 years of experience in technical support, technical account management, or a similar role
Excellent interpersonal and engagement skills with enterprise customers
Fluency in English & French
Strong troubleshooting skills for desktop applications on Windows and macOS
Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM
Proficiency in analysing server and client application logs to identify errors
Proficiency troubleshooting REST APIs
Strong written and verbal communication skills for technical and non-technical audiences
Ability to balance user expectations with policies and compliance boundaries
Ability to work under pressure while remaining focused and professional
Effective collaboration skills with peers and cross-functional teams in multiple locations

Responsibilities

Work closely with largest customers providing white-glove support to solve the most challenging support interactions
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
Work cross-functionally across engineering and product to build processes and manage issues
Perform advanced troubleshooting of products and embedded partner applications
Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
Manage to key performance metrics defined within the Product Operations Team
Respond to high-priority customer issues
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Participate in an on-call rotation to assist customers outside of normal working hours

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingCustomer Relationship ManagementBug ReproductionCodebase TriageBug FilingOn-call SupportKnowledge Management

Questions & Answers

Common questions about this position

What is the work location policy for this role?

The role is based in France and follows Notion's in-office policy, requiring all team members to work from offices on Mondays and Thursdays, our designated Anchor Days, with certain teams or positions possibly needing additional in-office days.

What are the key skills required for this Enterprise Technical Support role?

Required skills include 3-5 years of experience in technical support or similar, fluency in English and French, strong troubleshooting for desktop apps on Windows/macOS, knowledge of SSO protocols like OAuth/SAML/SCIM, proficiency in log analysis, REST API troubleshooting, and excellent communication and collaboration skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does Notion's company culture emphasize?

Notion emphasizes in-person collaboration as essential to its culture, requiring office work on designated Anchor Days.

What makes a strong candidate for this role?

A strong candidate has 3-5 years in technical support or account management, fluency in English and French, proven troubleshooting skills in desktop apps, SSO, logs, and REST APIs, plus excellent communication and the ability to collaborate cross-functionally under pressure.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees