Enterprise Customer Success Manager at MaintainX

Montreal, Quebec, Canada

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial, Manufacturing, Facilities ManagementIndustries

Requirements

2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
5+ years of experience in customer facing roles, preferably in a software company
Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles
Proven track record of driving customer success and retention
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Experience conducting product demonstrations and training sessions
Analytical mindset with experience using data to drive decisions and improve customer success
Comfortable working in a fast-paced, dynamic environment

Responsibilities

Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell
Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively
Monitor product usage and key performance indicators and perform Quarterly Business Reviews with leadership staff and champions
Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution
Mitigate churn by proactively identifying lagging facilities within an enterprise organization and presenting strategies to improve their product adoption and overall value
Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale

Skills

Customer Success

Account Management

Product Demonstrations

Customer Onboarding

Training Sessions

Webinars

KPI Monitoring

Quarterly Business Reviews

Churn Mitigation

Upsell

Cross-sell

Behavioral Data Analysis

MaintainX

SaaS platform for maintenance management

About MaintainX

MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$90.3MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Company Equity

Stock Options

Risks

Emerging startups with similar SaaS solutions could erode MaintainX's market share.

Rapid technological advancements may strain MaintainX's resources to stay competitive.

Economic downturns in key industries could reduce spending on maintenance software.

Differentiation

MaintainX offers a comprehensive IoT-enabled maintenance platform for industrial teams.

The platform integrates AI to enhance predictive maintenance and operational efficiency.

MaintainX provides an open API for seamless integration with existing business systems.

Upsides

MaintainX raised $50M in Series C funding, boosting its growth potential.

The trend towards predictive maintenance aligns with MaintainX's AI-powered features.

Increased IoT adoption in industries drives demand for MaintainX's solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free