Enterprise, Customer Success Manager
RingCentralSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Industrial, Manufacturing, Facilities ManagementIndustries
Requirements
- 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
- 5+ years of experience in customer facing roles, preferably in a software company
- Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles
- Proven track record of driving customer success and retention
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
- Experience conducting product demonstrations and training sessions
- Analytical mindset with experience using data to drive decisions and improve customer success
- Comfortable working in a fast-paced, dynamic environment
Responsibilities
- Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
- Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell
- Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively
- Monitor product usage and key performance indicators and perform Quarterly Business Reviews with leadership staff and champions
- Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution
- Mitigate churn by proactively identifying lagging facilities within an enterprise organization and presenting strategies to improve their product adoption and overall value
- Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Enterprise Customer Success Manager role?
This information is not specified in the job description.
Is this position remote or does it require office work?
This information is not specified in the job description.
What experience and skills are required for this role?
Candidates need 2+ years of Customer Success experience in B2B SaaS managing enterprise accounts, 5+ years in customer-facing roles preferably in software, strong communication skills, experience with product demos and training, and an analytical mindset using data.
What benefits are offered for this position?
Benefits include competitive salary and meaningful equity opportunities, healthcare, dental, and vision coverage, 401(k)/RRSP enrollment program, and take what you need PTO.
What makes a strong candidate for this Customer Success Manager role?
A strong candidate has a proven track record of driving customer success and retention, experience managing complex enterprise accounts with multiple stakeholders, and comfort in a fast-paced environment.
MaintainX
SaaS platform for maintenance management
About MaintainX
MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$90.3MTotal Funding
SERIES_CCompany Stage
Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Company Equity
Stock Options
Risks
Emerging startups with similar SaaS solutions could erode MaintainX's market share.
Rapid technological advancements may strain MaintainX's resources to stay competitive.
Economic downturns in key industries could reduce spending on maintenance software.
Differentiation
MaintainX offers a comprehensive IoT-enabled maintenance platform for industrial teams.
The platform integrates AI to enhance predictive maintenance and operational efficiency.
MaintainX provides an open API for seamless integration with existing business systems.
Upsides
MaintainX raised $50M in Series C funding, boosting its growth potential.
The trend towards predictive maintenance aligns with MaintainX's AI-powered features.
Increased IoT adoption in industries drives demand for MaintainX's solutions.
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