[Remote] Onboarding Manager, Enterprise at Boulevard

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Client Experience Platform, Software, Self-Care Industry, Beauty Industry, Spa IndustryIndustries

Requirements

The ideal candidate will have deep experience in enterprise-scale onboarding and leadership skills to manage a team of 5-7 Onboarding Specialists. Experience in designing, refining, and scaling onboarding processes for large, complex customers such as multi-location enterprises, franchise organizations, and private equity-backed businesses is essential. A proven ability to differentiate onboarding workflows between SMB and enterprise customers, and a track record of improving key onboarding KPIs like time-to-value and activation rate are also required.

Responsibilities

The Onboarding Manager will lead and develop a team of Enterprise Onboarding Specialists, fostering a culture of ownership and accountability. They will partner with leadership to design and scale onboarding frameworks for enterprise customers, codifying workflows and best practices. This role involves evaluating customer complexity, adjusting onboarding strategies, and tracking key performance indicators. Additionally, the manager will act as a leadership presence for enterprise customers, overseeing team workload, ensuring project prioritization, and collaborating with Sales, Product, Engineering, and Customer Success teams to represent the enterprise customer's voice.

Skills

Enterprise Onboarding

Team Leadership

Customer Onboarding

Client Relationship Management

Strategic Planning

Process Improvement

Project Management

Cross-functional Collaboration

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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