Upwork

Enterprise Account Manager

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Human Capital Management, Staffing, RecruitingIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Contract
  • Salary: Not specified (Quota-carrying role with potential for high earnings)

Upwork is the world's largest remote talent platform. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits. Upwork is voted #1 place to work in Chicago! - 2019

The Upwork Sales team brings our contingent staffing solutions to large businesses. As an Enterprise Account Manager, you will manage a portfolio of assigned customers, develop new business from existing clients and actively seek expansion opportunities to grow overall client revenue. This is a quota-carrying role where you will make a visible impact within our growing organization. This is a true career opportunity with tremendous professional and financial upside.

Responsibilities

  • Demonstrate a strong business case for Upwork through a consultative and value driven sales process and proven success in showcasing creativity in prospecting for new business within your portfolio.
  • Meet and exceed your sales growth goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue.
  • Identify, prioritize, and track progress towards key account metrics and annual quota.
  • Ability to demonstrate how you have established a set of smart goals on your largest opportunities and proven success on execution.
  • Stay current on our clients' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership.
  • Collaborate with internal teams to coordinate resources throughout the sales cycle, including sales engineering, program management, customer care and product management.
  • Present to a wide audience of potential buyers including C-level and executive sponsors both in person and virtually.

Requirements

  • 5+ years of industry expertise either in software, human capital management technology, staffing, or recruiting industry sales.
  • Consistent achievement of sales goals working within a team-based selling motion.
  • Excellent communication skills and a consultative approach to identifying problems and finding solutions.
  • Passion for Upwork and a strong motivation to bring in new customers to maximize revenue.

How to Really Knock Our Socks Off

  • Drive and willingness to exceed expectations with a strong work ethic.
  • Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results.
  • An entrepreneurial spirit and creativity that sparks your capacity for building and growing business.
  • Ability to play well with members on your team through collaboration and shared goals.

Application Instructions

  • (No specific application instructions provided in the text)

Skills

Sales
Account Management
Business Development
Consultative Selling
Communication
Strategic Thinking
Problem-Solving
Relationship Building
Client Management
Business Case Development

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

San Francisco, CaliforniaHeadquarters
2015Year Founded
$143.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Health Insurance
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.
The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.
Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.
The platform offers tools like time tracking and invoicing for efficient project management.
Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.
The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.
Upwork's recognition as the top job posting site boosts its credibility among employers.

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