Upwork

Enterprise Account Manager

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Human Capital Management, Staffing, RecruitingIndustries

Requirements

Candidates should possess 5+ years of industry expertise in software, human capital management technology, staffing, or recruiting, demonstrating a consistent achievement of sales goals within a team-based selling motion. Strong communication skills and a consultative approach to identifying problems and finding solutions are essential, along with a strategic and creative thinking ability to understand industry and customer trends and apply those insights to deliver business results.

Responsibilities

As an Enterprise Account Manager, you will manage a portfolio of assigned customers, develop new business from existing clients, and actively seek expansion opportunities to grow overall client revenue. You will demonstrate a strong business case for Upwork through a consultative and value-driven sales process, meet and exceed your sales growth goals by forging relationships with key decision makers, identify, prioritize, and track progress towards key account metrics, and collaborate with internal teams to coordinate resources throughout the sales cycle. You will also present to a wide audience of potential buyers, stay current on clients' business and objectives, and play well with team members through collaboration.

Skills

Sales
Account Management
Business Development
Consultative Selling
Communication
Strategic Thinking
Problem-Solving
Relationship Building
Client Management
Business Case Development

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$143.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Health Insurance
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.
The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.
Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.
The platform offers tools like time tracking and invoicing for efficient project management.
Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.
The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.
Upwork's recognition as the top job posting site boosts its credibility among employers.

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