Engineer - Technical Services at Fresenius Medical Care

Kolkata, West Bengal, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Ability to provide on-site technical interventions, including installation, training, repair, and maintenance
Skills to engage with customers and deliver technical support while fostering strong relationships
Capability to collaborate with sales and dealer teams, sharing technical insights
Willingness to complete required technical training and assessments
Proficiency in negotiating Service Contracts, spare part sales, billing, invoicing, and managing accounts receivable
Competence in overseeing personal inventory of spare parts and tools
Ability to execute technical tasks assigned by team leadership in a timely manner
Proficiency in utilizing technical management systems for accurate data entry
Skills in documenting technical activities in Field Service Reports, CRM software, and administrative records

Responsibilities

Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients
Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management
Execute technical tasks assigned by team leadership in a timely and efficient manner
Utilize technical management systems effectively to ensure accurate and complete data entry
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records

Skills

Installation

Repair

Maintenance

Technical Training

Customer Support

CRM Software

Inventory Management

Service Contracts

Spare Parts Sales

Billing

Invoicing

Field Service Reporting

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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