[Remote] Field Service Engineer II (Electron Microscopy) at Thermo Fisher Scientific

California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Materials Science, Life Sciences, Electronics, Natural ResourcesIndustries

Requirements

Bachelor's degree or 4+ years equivalent education and experience in electronic systems
4+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
Ability to deal effectively with customers
Excellent interpersonal amicability; professional working proficiency in English
Consistent record of fixing innovative systems and subsystems down to the component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology
Ability to acquire a valid passport and travel regionally and internationally as required
Valid driver’s license
Physical ability to lift up to 50 lbs
Able to work in environmental conditions: lift 40 lbs. without assistance, cleanroom restrictions (no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair), loud noises, PPE required (safety glasses, gowning, gloves, lab coat, ear plugs), work with hazardous/toxic materials

Responsibilities

Conduct on-site installation of innovative equipment and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Provide diagnosis and repair support for customers and other field personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training to customers and users on system maintenance
Collaborate multi-functionally with product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Provide guidance for various reports including identifying and isolating outstanding problems with the system
Act as a subject expert and resource for training

Skills

Key technologies and capabilities for this role

Electron MicroscopyHardware InstallationEquipment TestingPlanned MaintenanceDiagnosisRepairTroubleshootingHardware ExpertiseSoftware ExpertiseCustomer SupportCleanroom ProtocolsPPE

Questions & Answers

Common questions about this position

What education and experience are required for the Field Service Engineer II role?

A bachelor's degree or 4+ years equivalent education and experience in electronic systems is required, along with 4+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.

Is this a remote position, or does it require travel?

The role involves on-site installation, maintenance, diagnosis, repair, and travel often on short notice to customer sites.

What are the typical daily responsibilities?

Daily activities include on-site equipment installation and testing, scheduled maintenance, diagnosis and repair support, customer training, field service reports, and collaboration with product quality teams.

What is the work schedule and environment like?

It's a full-time position with standard office hours (40 hours per week), but involves environmental conditions like lifting 40 lbs., cleanroom restrictions, loud noises, PPE requirements, and working with hazardous materials.

What makes a strong candidate for this position?

Ideal candidates are experienced service engineers with expertise in electron microscopy systems like SEM, TEM, or FIB, who enjoy working with varied teams and diverse customer applications.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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