SaaS Implementation Manager
VetcoveFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should possess 5+ years of technical and/or professional services experience in SaaS, including services sales or delivery roles, with preference for experience encompassing both pre- and post-sales responsibilities. Experience working with Fortune 500 customers for a high-growth, B2B SaaS company is desired, as well as familiarity with generative AI and prompt engineering, an understanding of APIs, and experience working across multiple customer stakeholders and teams.
As an Engagement Manager, you will partner with Account Executives in use-case validation calls, uncovering how customers can utilize Writer solutions such as custom templates and APIs. You will strategically sell Writer’s AI delivery approach, communicate limitations and propose solutions, develop and maintain a deep understanding of the Writer platform and customer ecosystems, write scope or statement of work for identified use cases, and act as a resource and liaison for the implementation team, ensuring alignment on customer AI readiness and desired outcomes. You will also provide a seamless transition from pre to post-sale and own end-to-end delivery, ensuring project outcomes are delivered on time, within scope, and budget.
AI platform for business process optimization
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.