Engagement manager at Writer

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Project ManagementStakeholder ManagementBusiness AnalysisTechnical ExpertiseCommunicationProblem-SolvingScopingDelivery Management

Questions & Answers

Common questions about this position

What salary is offered for the Engagement Manager role?

This information is not specified in the job description.

Is this Engagement Manager position remote or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 5+ years in technical and/or professional services roles in SaaS, including services sales or delivery; experience with Fortune 500 customers in a high-growth B2B SaaS company; excellent communication skills to translate technical concepts for non-technical audiences; and customer outcome focus. Generative AI, prompt engineering, and API experience are a huge plus.

What is the company culture like for this role at Writer?

The role values positivity, curiosity, a builder mentality, and the ability to create champions from early adopters in AI writing, which helps shape the culture. It involves close collaboration with sales and implementation teams in a forward-facing customer role.

What makes a strong candidate for the Engagement Manager position?

Strong candidates have 5+ years in SaaS professional services with pre- and post-sales experience, Fortune 500 customer exposure, generative AI/prompt engineering knowledge, API understanding, and skills in communicating technical concepts to business audiences while focusing on customer outcomes.

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$317.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees