Engagement manager at Writer

London, England, United Kingdom

Writer Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, SoftwareIndustries

Requirements

Candidates should possess 5+ years of technical and/or professional services experience in SaaS, including services sales or delivery roles, with preference for experience encompassing both pre- and post-sales responsibilities. Experience working with Fortune 500 customers for a high-growth, B2B SaaS company is desired, as well as familiarity with generative AI and prompt engineering, an understanding of APIs, and experience working across multiple customer stakeholders and teams.

Responsibilities

As an Engagement Manager, you will partner with Account Executives in use-case validation calls, uncovering how customers can utilize Writer solutions such as custom templates and APIs. You will strategically sell Writer’s AI delivery approach, communicate limitations and propose solutions, develop and maintain a deep understanding of the Writer platform and customer ecosystems, write scope or statement of work for identified use cases, and act as a resource and liaison for the implementation team, ensuring alignment on customer AI readiness and desired outcomes. You will also provide a seamless transition from pre to post-sale and own end-to-end delivery, ensuring project outcomes are delivered on time, within scope, and budget.

Skills

Project Management
Stakeholder Management
Business Analysis
Technical Expertise
Communication
Problem-Solving
Scoping
Delivery Management

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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