[Remote] eBay Customer Service Representative at eBay

Utah, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, RetailIndustries

Requirements

Candidates must have at least 2 years of call center or relevant customer service experience, possess strong digital proficiency in navigating web-based and e-commerce specific software applications, knowledge bases, instant messaging, and internet searches, and be customer-centric with a high level of empathy and emotional intelligence. Additionally, candidates must be located in Texas, have a secure and distraction-free home workspace, be able to commit to a structured work schedule without primary caregiving duties during work hours, and have a wired internet connection with a minimum speed of 10 mbps download and 4 mbps upload.

Responsibilities

Customer Service Representatives will work in a challenging, fast-paced environment handling a high volume of inbound phone-based contacts, driving clarity by asking probing questions to identify the root cause of complex issues, and conveying realistic expectations while identifying the best resolution for eBay, buyers, and sellers. They will demonstrate special care and connection with customers to establish trust and drive brand loyalty, apply judgment to proactively find resolutions, and adhere to performance metrics including average handling time, resolution rate, customer satisfaction, schedule adherence, compliance, and quality.

Skills

Customer Service

Problem-Solving

Communication

Active Listening

Empathy

Judgment

Adaptability

Time Management

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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