eCommerce Phone Support Operator (Remote)

The eCommerce Phone Support Operator will serve as the primary point of contact for customers and store team members, answering incoming calls, making outbound calls, and responding to emails. Responsibilities include locating part fitment, placing orders, tracking shipments, explaining billing, and resolving customer concerns by partnering with store leadership and other departments. The role involves providing first-level website technical support, closing sales, processing payments, and documenting all customer interactions in a case management system while meeting performance targets for call handling, customer satisfaction, and quality assurance.