Customer Love Associate - Seasonal - (Remote - TX based)

Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fashion, Retail, E-commerce, SustainabilityIndustries

Requirements

Candidates must be smart, incredibly organized, and driven towards excellence, with a passion for Reformation's mission and products. They should possess strong communication skills across all customer service channels, including email, text, and chat, and demonstrate a high degree of empathy, judgment, patience, and level-headedness. The ability to meet deadlines consistently while juggling multiple tasks and excellent time management skills are essential. Flexibility to work in a constantly changing environment and a productive, focused work style are also required. Prior experience on an e-commerce customer service team and proficiency with Kustomer and Google Suite are considered extra credit. Candidates must have flexible schedules, including evenings, weekends, and holidays, and be based in Texas.

Responsibilities

The Seasonal Customer Love Associate will provide consistently magical customer service across all channels, delivering an excellent customer experience with a customer-first mindset to build loyal client relationships. They will consistently meet and exceed performance goals, acting as a stylist, friend, and personal assistant to customers. Responsibilities include knowing shipping, fulfillment, and returns procedures to process orders efficiently, sharing customer and product feedback with internal teams, and gaining exposure to different aspects of the business.

Skills

Customer Service

Customer Experience

Styling

Order Processing

Feedback Sharing

Organization

Communication

Reformation

Sustainable fashion brand offering eco-friendly clothing

About Reformation

Reformation focuses on sustainable fashion by offering eco-friendly clothing options in a market known for its environmental impact. The company provides a range of stylish clothing items, including jeans, dresses, and wedding attire, while also releasing seasonal collections to align with current fashion trends. Reformation sells its products directly to consumers through its website and physical retail stores, ensuring a seamless shopping experience without extra charges at checkout. This direct-to-consumer model allows Reformation to maintain control over its brand and pricing, making its products more accessible. The company promotes sustainability through initiatives like encouraging customers to recycle their clothing in exchange for store credit, fostering customer loyalty. Reformation's goal is to clean up the fashion industry by making sustainable choices fashionable and available to eco-conscious consumers.

Vernon, CaliforniaHeadquarters

2009Year Founded

$36MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition in sustainable fashion could dilute Reformation's market share.

Rapid store expansion may strain resources and lead to operational inefficiencies.

Automation partnership with Element Logic could face implementation challenges.

Differentiation

Reformation uses sustainable fabrics and vintage garments to reduce environmental impact.

The company operates a direct-to-consumer model, cutting out middlemen to control costs.

Reformation's quick design-to-market process allows it to release trendy collections swiftly.

Upsides

Growing consumer interest in sustainable fashion boosts Reformation's market potential.

Partnerships with tech companies enhance operational efficiency and customer experience.

Reformation's collaborations with brands like Veja expand its product offerings.

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