[Remote] Don't see what you're looking for? (Customer Success - UK) at Algolia

London, England, United Kingdom

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Success, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementProblem SolvingProduct TrainingProject ManagementTechnical RequirementsPlatform OptimizationReturn on Investment (ROI)

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 2-3 years of relevant work experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business, along with experience managing a portfolio of accounts for a highly technical product, strong relationship-building and communication skills, and the ability to drive decisions and influence continuous improvement.

What is the company culture like at Algolia for this team?

Algolia seeks resilient problem solvers who think outside the box, take ownership without defined processes, value transparency, possess humility, and continuously strive for personal and professional improvement while elevating teams.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates have 2-3 years in customer success or similar roles in SaaS, proven ability to manage technical accounts, build relationships, communicate effectively, drive decisions, and manage engagements to high satisfaction, plus a resilient, ownership-taking mindset.

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees