[Remote] Don't see what you're looking for? (Customer Success - UK) at Algolia

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Success, SoftwareIndustries

Requirements

Candidates should have 2-3 years of relevant work experience in customer success, account management, digital consultancy, or project management, preferably within a SaaS business. Experience managing a portfolio of accounts with a highly technical product is necessary. Strong abilities in relationship building, credibility establishment, effective communication at all organizational levels, priority setting, decision driving, and influencing others for continuous improvement are essential. Proven time management and presentation skills are also required.

Responsibilities

The Customer Success Manager will drive customer onboarding, adoption, retention, and overall success. Responsibilities include leading product training, partnering with Solutions Architects on implementation, providing recommendations for platform optimization, maximizing product feature adoption, documenting ROI, identifying and mitigating churn risk, identifying expansion opportunities, analyzing lost accounts to develop win-back strategies, ensuring prompt resolution of account issues, acting as the customer's voice to provide internal feedback, and tracking key account metrics and retention forecasts.

Skills

Customer Success

Relationship Management

Problem Solving

Product Training

Project Management

Technical Requirements

Platform Optimization

Return on Investment (ROI)

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees