Director of Partner Success

Remote

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$160,000 – $170,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Health-tech, Pharmaceuticals, HealthcareIndustries

Requirements

Candidates must possess a Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent experience. A minimum of 7 years in partner success, strategic account management, or business operations is required, along with at least 3 years of people leadership experience. Strong analytical skills, experience managing collections, margin optimization, and partner-level P&L are essential, as is the proven ability to problem-solve, negotiate, lead cross-functional initiatives, and manage senior stakeholders. Proficiency in CRM systems and business intelligence tools is also necessary, along with experience managing large-scale B2B partnerships with measurable revenue or impact outcomes.

Responsibilities

The Director of Partner Success will lead, develop, and scale a team, including Sr. Partner Performance Managers and Partner Onboarding Specialists. They will drive alignment on partner strategy, performance expectations, and success metrics across internal teams such as Operations, Product, Finance, and Compliance. This role involves managing and expanding executive-level relationships with partner organizations, monitoring and improving financial performance across accounts, and developing and executing partner retention strategies. Additionally, the Director will identify opportunities for account expansion, collaborate on strategic initiatives, and oversee operational delivery across partner programs to ensure high-quality execution and measurable results.

Skills

Partner Success

Account Management

People Management

Performance Management

Retention Strategies

Growth Strategies

Financial Performance

Operational Alignment

Strategic Leadership

Cross-functional Collaboration

Onboarding

Healthcare

Health-tech

Prescription Management

Philo

Subscription-based streaming service for TV channels

About Philo

Philo offers a streaming service that gives users access to over 60 popular TV channels, such as A&E, AMC, and Comedy Central. It operates as an alternative to traditional cable subscriptions, allowing consumers to enjoy a variety of entertainment options without the high costs associated with cable. Users can subscribe to Philo on a monthly basis, and the service includes features like unlimited DVR, enabling them to record shows and watch them later. Philo can be accessed on multiple devices, making it convenient for users to watch their favorite programs anywhere. The company aims to provide a cost-effective and flexible viewing experience, appealing to those looking for a simpler way to enjoy television.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$151.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees