Director of Partner Success

Salary: $160K - $170K Location Type: Remote Employment Type: Full-Time

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup dedicated to transforming the prescription process by building a platform that seamlessly connects doctors, pharmacies, and patients. We aim to streamline prescription management and delivery in an industry ripe for innovation. PHIL’s B2B2C platform offers an end-to-end solution, connecting patients, prescribers, pharmacies, and manufacturers to facilitate easy and affordable access to medicine.

Through our digital stakeholder experiences, patient access services, market access solutions, and distribution models, we empower pharma manufacturers to deliver affordable and timely therapy access to patients, ultimately leading to improved patient adherence and greater opportunities for innovation.

At PHIL, we are a team of passionate individuals from diverse backgrounds united by a shared mission to create an innovative healthcare platform focused on patient experience and overall human well-being. If you are mission-driven, analytical, and passionate, we encourage you to join us!

Position Overview

PHIL is seeking an experienced Director of Partner Success to lead the team responsible for the performance, retention, and growth of our most strategic pharmacy partnerships. This role requires a blend of people management and direct responsibility for key pharmacy partner outcomes, including financial performance, operational alignment, and long-term success. Reporting to the Senior Director of Partner Operations, you will act as a strategic leader, cross-functional collaborator, and operational driver to ensure our partners thrive.

Responsibilities

• Team Leadership: Lead, develop, and scale a team, including Sr. Partner Performance Managers (supporting PHIL’s highest-impact partnerships) and Partner Onboarding Specialists (training and onboarding the network of partner pharmacies).
• Strategic Alignment: Drive alignment on partner strategy, performance expectations, and success metrics across internal teams, including Operations, Product, Finance, and Compliance.
• Relationship Management: Manage and expand executive-level relationships with partner organizations to foster long-term collaboration and shared success.
• Financial Performance: Monitor and improve financial performance across accounts, focusing on collections, margin mix, and cost management.
• Retention Strategies: Develop and execute partner retention strategies aimed at reducing churn and strengthening account stability.
• Account Expansion: Identify opportunities for account expansion and collaborate on strategic initiatives to grow partner capabilities.
• Operational Oversight: Oversee operational delivery across partner programs, ensuring high-quality execution and measurable results.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent experience).
• 7+ years of experience in partner success, strategic account management, or business operations.
• 3+ years of people leadership experience with a demonstrated ability to build and coach high-performing teams.
• Strong analytical skills with experience managing collections, margin optimization, and partner-level P&L.
• Proven ability to problem-solve and negotiate creatively, leading to win-win-win outcomes.
• Proven ability to lead cross-functional initiatives and manage senior-level stakeholders.
• Proficiency in CRM systems and business intelligence tools.
• Experience managing large-scale B2B partnerships with measurable revenue or impact outcomes.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Equity.
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.

PHIL Inc. is an equal-opportunity employer.