Sr. Manager, CX Channel Strategy

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $160,500 - $184,400 (United States)

Alteryx is seeking a Sr. Manager, CX Channel Strategy. This role is for problem solvers, innovators, and dreamers who are looking for a dynamic work environment. The ideal candidate is a high performer, expert in their craft, challenges the status quo, and values inclusivity. Success is built on commitment, embracing differences, and achieving goals as a team.

Responsibilities

• Lead and develop a high-performing team focused on channel strategy, partner operations, and program execution, fostering collaboration, accountability, and continuous learning.
• Define and evolve the CX channel strategy to support scaling service delivery through partners.
• Develop partner segmentation and engagement models based on partner capability and performance.
• Implement channel programs, including onboarding, enablement, performance incentives, and co-delivery models.
• Design and govern the subcontracting approach to ensure scalable, high-quality CX delivery, matching external talent to demand across regions, verticals, and service types.
• Collaborate with internal stakeholders to align on partner governance, delivery models, and commercial structures.
• Monitor partner performance and delivery outcomes, recommending optimizations to improve customer value and operational efficiency.
• Own channel governance processes, including scorecards, reviews, and escalation paths.
• Drive feedback loops and continuous improvement by collecting partner and internal insights to refine the channel approach.

Requirements

• Strong experience in designing and managing channel programs with a focus on driving results and operational excellence.
• Leadership experience in managing and developing teams, with a focus on enabling team success.
• Track record of driving measurable outcomes through partner enablement and subcontractor management.
• Deep understanding of partner lifecycle operations, from onboarding and training to quality assurance and performance reviews.
• Ability to build from scratch and lead through influence.
• Strong collaboration and communication skills, with the ability to align stakeholders and external partners around shared goals.

Qualifications

• 8+ years in enterprise software, SaaS, or data/AI technology markets.
• 5+ years in a program management or CX operations role, preferably supporting delivery or enablement functions.
• 3+ years of experience supporting partner/channel programs and/or partner enablement initiatives.
• 3+ years in a leadership role, developing and managing high-performing teams across multiple geographies.
• Proven track record of building and developing strategic partnerships to drive revenue.
• Driven self-starter with the ability to provide strategic viewpoints and execute as needed.

Compensation and Benefits

• Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.
• Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, and time off.

Company Information

Alteryx is looking for individuals who are searching for anything but business as usual. We are a company that values high performance, expertise, challenging the status quo, inclusivity, and empowering employees to show up as their authentic selves. We believe success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.