Director of Customer Success at Canary Technologies

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Software, Artificial IntelligenceIndustries

Requirements

Candidates must possess a minimum of 5 years of experience in customer success, account management, or a similar client-facing role, with at least 2 years in a leadership or management position. A proven track record of successfully leading and developing high-performing customer success teams is essential, along with strong analytical skills, exceptional interpersonal and communication abilities, and excellent coaching and mentoring capabilities. Experience with CRM software like Salesforce and customer success platforms such as Gainsight or ChurnZero is required, as is the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

The Director of Customer Success will lead, mentor, and develop the Customer Success team, driving customer retention strategies and overseeing the entire customer lifecycle post-product adoption. This role involves developing and implementing customer success best practices, collaborating with cross-functional teams, analyzing customer data, and establishing key performance indicators for the team. Additionally, the Director will foster a culture of continuous learning and customer-centricity, staying informed about industry trends in customer success.

Skills

Customer Success Management

People Management

Professional Development

Coaching

Customer Retention

Customer Lifecycle Management

Customer Data Analysis

Cross-functional Collaboration

Hospitality Software

AI Platform

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees